Technical Writer We're looking for a Technical Writer to join our Product team on a full-time, remote maternity cover. You'll be the person who turns what our Product Managers and Engineers build into documentation customers can use: help center articles, user guides, release notes, API docs, and in-app content. The day-to-day is hands-on. You'll get into features before they ship, interview the people who know them best, and own each piece from first draft through publishing and upkeep. You'll also keep existing docs accurate as the product changes, and work with Support and Customer Success to fix the gaps customers keep running into. You'll report to our VP, Product, and you'll have room to shape how we do things, from our style guide and templates to how the help center is organized. This is a good fit if you're self-directed, enjoy making complicated things simple, and can keep several projects moving at once.

What You Will Do

Write and maintain user guides, help center articles, release notes, API documentation, and in-app content Partner with Product Managers and Engineers to understand new features ahead of release and translate them into customer-facing documentation Interview subject matter experts (SMEs) to extract and structure technical information Own documentation projects end-to-end — from planning and drafting through review, publishing, and maintenance Audit and refresh existing documentation to keep it accurate as the product evolves Work within (and help evolve) our style guide, templates, and content standards Collaborate with Support and Customer Success to identify documentation gaps based on customer questions and tickets Contribute to information architecture decisions for the docs site/help center Use analytics and customer feedback to measure content effectiveness and prioritize updates Occasionally support other content needs — release announcements, internal knowledge base articles, onboarding materials What You'll Bring To The Role 2+ years of professional technical writing experience, ideally in a SaaS, software, or technology environment Proven ability to explain complex technical concepts simply for a non-technical or semi-technical audience Strong written English — grammar, clarity, tone, and structure Experience working directly with engineers and/or product managers to gather technical information Experience using AI writing/authoring tools to accelerate drafting or content audits Familiarity with a documentation/help center platform (e.g., Confluence, Zendesk Guide, ReadMe, GitBook, ClickHelp, MadCap Flare, or similar) Basic understanding of software development concepts (APIs, releases, bug vs. feature, staging vs. production) Experience with version control or structured content workflows (e.g., Git, Markdown, or a CMS-based review process) A strong portfolio of published documentation samples Self-directed and organized — comfortable managing multiple documentation projects and deadlines simultaneously A background or interest in information architecture and taxonomy design Familiarity with Markdown, HTML/CSS basics, or static site generators (Docusaurus, Hugo, Jekyll) Why Us? Remote & flexible working – with hybrid options in London or Chichester Fantastic team culture based on trust and belonging. Laptop & home office budget – 500 EUR to set up your ideal workspace. Private Medical Insurance with Aviva, including Dental & Optical. Group Life Insurance & Yulife Wellbeing & Rewards. Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace. EAP confidential benefit – 24/7 access to compassionate guidance & expert advice 25 days holiday + bank holidays Training, support, and personal development