We are seeking a dedicated and detail-oriented Text Support Representative to join our dynamic customer service team. This role is vital in delivering timely, accurate, and empathetic support through text-based communication channels, helping to enhance customer satisfaction and loyalty. The ideal candidate thrives in a fast-paced environment, possesses excellent written communication skills, and is committed to resolving customer inquiries efficiently and professionally.

Responsibilities

Respond to customer questions, concerns, and requests through text-based channels in a clear and professional manner. Diagnose and troubleshoot customer issues by gathering relevant information and providing appropriate solutions or escalating when necessary. Maintain accurate records of customer interactions and transactions using company systems. Follow established protocols to ensure compliance with company policies and data privacy regulations. Collaborate with team members and supervisors to continuously improve support processes and customer satisfaction. Manage multiple conversations simultaneously while maintaining high-quality responses.

Requirements

High school diploma or equivalent; associate or bachelor’s degree preferred. Proven experience in customer support, preferably in a text-based or digital communication environment. Exceptional written communication skills with strong attention to detail. Ability to remain patient, empathetic, and professional under pressure. Strong problem-solving skills and the ability to think critically. Comfortable using various digital communication platforms and CRM software. Ability to multitask and manage time effectively in a remote or office setting. Flexibility to work varied shifts, including evenings or weekends, if required.