About brighthush

brighthush is a forward‑thinking, technology‑driven talent‑matching platform that connects highly skilled trades professionals with leading employers in the SHK (Sanitation, Heating, and Cooling) and electrical sectors. With a mission to streamline the hiring journey for both candidates and companies, brighthush leverages advanced data analytics, AI‑powered matching algorithms, and a user‑friendly digital ecosystem to deliver unmatched value across the entire recruitment lifecycle. Our remote‑first culture empowers employees to work from anywhere in Germany while staying tightly connected through Slack, Zoom, and our proprietary CRM system. As we expand our footprint, we’re looking for passionate, customer‑centric individuals who thrive in a fast‑paced, collaborative environment and who want to make a tangible impact on people’s careers and businesses’ success.

Why brighthush?

At brighthush, we believe that the right talent can transform an organization. That’s why we invest heavily in our people, offering continuous learning opportunities, mentorship programs, and a culture that celebrates curiosity, innovation, and empathy. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive community that values your voice and encourages you to grow both personally and professionally.

Key Responsibilities

As a Junior Customer Success Manager, you will be the primary point of contact for our candidate community and partner employers. Your role will blend relationship management, data stewardship, and proactive problem‑solving to ensure a seamless experience for all stakeholders.

• Candidate Relationship Management: Build and nurture long‑term relationships with job seekers, guiding them through every step of the recruitment process.
• Employer Partnership: Act as the liaison between employers and candidates, ensuring clear communication, timely updates, and alignment of expectations.
• Data & Documentation: Maintain accurate, up‑to‑date candidate profiles in our CRM, track interactions, and generate insightful reports for internal stakeholders.
• Matchmaking & Placement: Utilize brighthush’s AI‑driven matching engine to pair candidates with the most suitable job openings, ensuring a high match rate and satisfaction.
• Feedback Loop: Collect and analyze feedback from both candidates and employers to continuously improve our platform and service offerings.
• Cross‑Functional Collaboration: Work closely with Marketing, Product, and Sales teams to share insights, refine processes, and contribute to product enhancements.
• Process Optimization: Identify bottlenecks in the candidate journey and propose data‑driven solutions to streamline operations.
• Compliance & Quality Assurance: Ensure all candidate interactions comply with GDPR and other relevant regulations, maintaining the highest standards of data privacy.

Essential Qualifications

We’re looking for candidates who bring a blend of soft skills, technical aptitude, and a genuine passion for customer success. The ideal applicant will possess:

• German C2 proficiency – both written and spoken – to communicate with clarity and nuance.
• Strong interpersonal and communication skills, with a proven ability to empathize and build trust.
• Organized, detail‑oriented mindset capable of managing multiple priorities in a fast‑moving environment.
• Proactive attitude – you anticipate needs, solve problems before they arise, and take initiative.
• Team‑oriented mindset – you collaborate effectively, share knowledge, and support your colleagues.
• Digital affinity – comfortable navigating CRM systems, Slack, Zoom, and other collaboration tools.
• Experience in customer service, account management, or a related field is a plus, but not mandatory for entry‑level candidates.

Preferred Qualifications

While not required, the following will give you a competitive edge:

• Previous experience in recruitment, staffing, or talent‑matching services.
• Familiarity with the SHK or electrical industry, including key terminology and hiring trends.
• Basic knowledge of data analytics or CRM reporting.
• Experience with AI or machine‑learning tools in a business context.
• Fluency in English in addition to German.

Key Skills & Competencies

• Customer‑Centric Mindset: Always put the candidate and employer first, ensuring a positive experience.
• Communication Excellence: Articulate complex ideas clearly, both verbally and in writing.
• Problem‑Solving: Diagnose issues quickly and propose effective, scalable solutions.
• Data Literacy: Interpret CRM data, generate reports, and translate insights into action.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Collaboration: Work seamlessly across departments, respecting diverse perspectives.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We provide a structured learning roadmap that includes:

• On‑the‑job training with seasoned Customer Success Managers.
• Access to industry conferences, webinars, and workshops.
• Mentorship programs pairing you with senior leaders across the organization.
• Internal certification tracks in CRM, data analytics, and AI‑driven recruitment.
• Clear promotion criteria that reward performance, initiative, and continuous learning.

Work Environment & Culture

brighthush’s remote‑first model means you can work from anywhere in Germany, while staying connected through:

• Slack for instant communication and collaboration.
• Zoom for virtual meetings, training sessions, and client calls.
• A robust internal knowledge base and shared documentation hub.
• Regular virtual team‑building events and quarterly all‑hands meetings.

Our culture is built on transparency, innovation, and a shared commitment to customer success. We celebrate wins, learn from setbacks, and continuously iterate on our processes to stay ahead of industry trends.

Compensation & Benefits

Salary: Competitive annual package ranging from EUR 50,000 to EUR 75,000, commensurate with experience and performance. Benefits:

• Generous paid time off – flexible vacation policy to support work‑life balance.
• Health and wellness stipend – covering gym memberships, mental health resources, or wellness apps.
• Professional development budget – allocate funds for courses, certifications, or conferences.
• Equity options – participate in brighthush’s growth through stock‑based compensation.
• Comprehensive remote work allowance – covering home office setup, high‑speed internet, and ergonomic equipment.
• Annual performance bonus – reward outstanding contributions and results.

How to Apply

If you’re ready to join a dynamic, mission‑driven team that values your voice and empowers you to shape the future of talent matching, we’d love to hear from you. Submit your application through the link below, and let’s start a conversation about how you can thrive at brighthush.