Company Description

Siren Shores Travel is a boutique travel agency founded by Rochelle Hicks, dedicated to crafting highly personalized, one-of-a-kind vacation experiences. Rather than offering standard travel packages, the agency focuses on designing trips that feel uniquely tailored to each traveler’s preferences and dreams. Siren Shores Travel emphasizes extraordinary, memorable journeys over ordinary, one-size-fits-all itineraries. Team members collaborate closely with clients to create travel plans that feel as if they were designed specifically for them, from initial concept to final details. Role Description The Travel Advisor is a full-time, remote role responsible for designing customized travel experiences that align with each client’s interests, budget, and preferred style of travel. Day-to-day tasks include consulting with clients to understand their needs, researching destinations and accommodations, and arranging transportation, lodging, tours, and other travel services. The role involves managing bookings through travel agency systems, verifying details, and ensuring a smooth end-to-end trip experience. The Travel Advisor will provide ongoing customer service before, during, and after travel, resolving issues, answering questions, and maintaining high levels of customer satisfaction. Collaboration with internal and external partners, careful documentation of client preferences, and occasional after-hours support for time-sensitive travel needs are also part of the role.

Qualifications

Candidates should possess strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering personalized, high-quality experiences. Candidates should possess clear and professional Communication skills, both written and verbal, to interact effectively with clients and travel partners. Candidates should possess practical expertise in Travel Arrangements, including booking transportation, accommodations, and activities. Candidates should possess familiarity with Travel Agency operations, such as using reservation platforms, managing itineraries, and handling changes or cancellations. Candidates should ideally have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced, remote environment. Candidates should benefit from prior experience in travel advising, hospitality, or tourism, and knowledge of popular destinations and travel trends. Candidates should preferably have proficiency with common office and communication tools (e.g., email, calendar, CRM systems) and the ability to work independently with minimal supervision.