Who are we?

We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go! Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.

We are now looking for a Travel Support Agent to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough.

Let’s connect and discuss how you can make a difference on our team!

Apply to DIB if you have:

• Excellent knowledge of Amadeus GDS, with at least 3 years of experience

• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds

• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation

• Fluency in spoken and written Swedish, Finnish and English – knowledge of Danish and/or Norwegian is a plus

• Willingness to work evenings, night shifts, and weekends from home (shift-based work)

• A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset

• Bonus points if you have experience working with Zendesk

What you’ll do:

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests

• Provide empathetic, professional support via phone, email, and chat

• Ensure every interaction reflects our values of speed, care, and efficiency

• Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues

• Stay updated on airline policies, travel regulations, and system changes

What’s awesome about working at DIB?

• Be part of a fast-growing, modern travel company where your voice matters.

• Fully remote working model

• Training, learning, and development opportunities – we invest in your growth.

• A supportive, ambitious, and international team.

Send us your CV in English and become part of a passionate team reshaping the future of travel. At DIB, every support ticket is an opportunity to turn a problem into a positive memory.

Requires 3+ years of Amadeus GDS experience, flight reservations expertise, travel product booking experience, fluent Swedish, Finnish, and English, and strong customer service skills.

Key Responsibilities

• assisting travelers
• resolving issues
• coordinating teams

Skills & Tools

Amadeus GDS, Zendesk

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Sweden
• Languages: Swedish, Finnish, English

About Dib Travel

A digital corporate travel platform that simplifies booking, expense management, and travel support. — Industry: Transportation and Logistics