Job Description

Summary The Value Stream Performance Leader is an first-line enabling manager and senior adviser who owns the Outage Value Stream Master, the associated outage value stream maps, and the end-to-end design, governance, and optimization of critical business processes within the Steam Services Outage Value Stream, ensuring they scale effectively with evolving business requirements. The role governs and continuously improves the outage value stream operating model and provides functional expertise across process architecture, outage business processes, KPI/TTI/PPI governance, sourcing strategy, and field execution interfaces. The role ensures that all relevant KPI, TTI, and PPI performance information is defined, consolidated, and provided to the Segments, the outage value stream teams, and the Value Stream Leaders for AP, GE, and Nuclear technologies. Working with moderate autonomy and limited supervision, the role applies a high level of evaluative and operational judgment, advises functional and business leaders, influences strategy and operating policy within the area of responsibility, and leads a small to medium team of professionals to deliver measurable outcomes across the end-to-end outage value stream.

Job Description

Role and Responsibilities - Own, maintain, and continuously improve the Outage Value Stream Master and all associated outage value stream maps, including the supporting process architecture, data structures, maturity assessments, and process harmonization, ensuring alignment with business priorities and functional operating policy. - Own the end-to-end design, governance, and optimization of critical business processes within the Steam Services Outage Value Stream, from Inquiry to Order through Order to Remittance/Revenue, ensuring that the process framework, interfaces, standards, and improvement priorities scale effectively with evolving business requirements. - Partner with Segment and execution stakeholders to translate strategy and policy into practical operating mechanisms. - Collaborate with the Planning and Commercial Centers of Excellence (COEs) to align end-to-end outage processes, performance priorities, standard work, and improvement actions across the Steam Services Outage Value Stream. - Govern the Field Service Site Incentive Plan (FS Bonus) and recommend adjustments that align behaviors and incentives with desired value stream outcomes. - Define and govern the outage business KPI, TTI, and PPI framework and provide all relevant KPI, TTI, and PPI performance information to the Segments, the outage value stream teams, and the Value Stream Leaders for AP, GE, and Nuclear technologies. This includes metric definitions, data governance, consolidation, dashboards, reporting requirements, management cadence, and performance mechanisms that support transparent decisions and connect leading and lagging indicators to value stream outcomes. - Establish and monitor process performance metrics and KPIs, identify systemic performance gaps, and drive data-driven remediation strategies across functional boundaries to improve end-to-end outage value stream outcomes. - Create, maintain, and govern a robust framework of standard work, process documentation, and process controls to ensure global consistency, scalability, and adherence across the Steam Services Outage Value Stream. - Advise and influence outage value stream leaders, segment and regional execution teams, and adjacent functions to achieve consistent deployment of the operating model and shared accountability for performance. - Apply a high level of operational and evaluative judgment to assess information quality, ask pertinent questions, resolve complex and interdependent issues, and construct recommendations using multiple internal and selected external sources. - Influence strategy, policy formulation, resource priorities, and implementation within the area of responsibility while operating with moderate autonomy and limited supervision. - Lead, coach, and develop a small to medium team of professionals and senior subject matter experts, building an inclusive environment, providing candid feedback, and removing barriers to effective execution. - Communicate complex operational, technical, and policy messages clearly to colleagues and business leaders, and partner with digital, IT, commercial, operations, sourcing, and HR stakeholders to sustain the future-state outage value stream model. Required Qualifications for roles in the U.S. and UAE - Bachelor’s degree in Engineering, Operations, Industrial, Mechanical, Electrical, or a related technical discipline from an accredited university or college. - Minimum 6 years experience in power services, with demonstrated depth in power generation outages, generator or steam turbine field service, repair, planning, scheduling, service execution, or operational transformation. - Minimum 6 years experience managing and developing professional teams or senior subject matter experts in a complex, matrixed, and global operating environment. Required Qualifications for roles outside of the U.S. and UAE - Bachelor’s degree in Engineering, Operations, Industrial, Mechanical, Electrical, or a related technical discipline from an accredited university or college. - Significant experience in power services, with demonstrated depth in power generation outages, generator or steam turbine field service, repair, planning, scheduling, service execution, or operational transformation. - Significant experience managing and developing professional teams or senior subject matter experts in a complex, matrixed, and global operating environment. Desired Characteristics - Deep functional or technical expertise in outage execution, field service methods, outage planning, scheduling,