Location: Remote – Alabama residents

Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!

As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. 

Pay Transparency

This position starts at $14 per hour.

What Can I Expect?

• We make sure you have the tools you need to be able to do your job right and be connected with your team.
• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

What You'll Do

• Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
• Handle both inbound and outbound communications (phone, email, mail)
• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
• Expedite and track case handling through documentation systems
• Meet required metrics
• Handle multiple cases simultaneously within guidelines
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

• Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
• Chat hours:
  • M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
  • Closed on some holidays. TA will respond to after-hours questions the next business day.

Required Skills

• Excellent multitasking, analytical and problem-solving skills
• Microsoft Office skills

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation:
  • Monday to Friday (no weekends!)
  • Primary shift: 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time 
  • Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern / 10 a.m. - 7 p.m. Central / 9 a.m. - 6 p.m. Mountain / 8 a.m. - 5 p.m. Pacific time
• Able to stick to the schedule reliably

Remote Work Requirements

• Alabama resident 
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

The Remote Experience  Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://mrly.info/ccpa
• Click here to view Morley's privacy policy: https://mrly.info/jjc

High school diploma or equivalent; 1+ years customer service experience; ability to pass background check and drug screen; Microsoft Office skills; reliable schedule; remote work requirements including Alabama residency and wired internet.

Key Responsibilities

• communicating with clients
• securing documentation
• tracking case handling

Skills & Tools

Microsoft Office

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Alabama or Ohio or Indiana or Wisconsin or South Carolina or Georgia or Florida or Texas or Nevada or Mississippi or Kentucky or Michigan
• Salary: USD 29,120 – 29,120 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About Morley

A company delivering extraordinary experiences through business process outsourcing and customer service. — Industry: Consulting Services