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Vendor Relations Representative

Remote · Colombia Full-time

Job Title: Vendor Relations Representative Monthly Pay: $4,472 - $6,000 USD per month Summary: Accurate answers and complete notes are at the center of this role. The Vendor Relations Representative responds directly to vendor questions, coordinates clear next steps, and keeps purchasing contacts informed so routine requests move forward with dependable information. The role sits within the purchasing team and works under a purchasing team lead. It partners with buyers, internal requesters, and vendor contacts to clarify service information, availability, pricing updates, and contact details. This fully remote, work from home position is based in New York, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Job Responsibilities: Monitor a shared request queue, calls, and emails for vendor questions, update requests, contact changes, and follow-up needs. Acknowledge incoming requests promptly, identify the request purpose, confirm the appropriate vendor contact, and note any missing details. Check vendor-provided service information, availability details, pricing updates, and contact information for completeness before sharing updates with internal contacts. Enter clear interaction notes, request status, vendor responses, and next actions in a procurement platform such as SAP Ariba. Coordinate routine questions with buyers and internal requesters, ensuring vendor responses reach the correct contacts and include useful context. Follow up with vendors when requested information is incomplete, unclear, delayed, or requires confirmation, using courteous and consistent communication. Compare new vendor updates with prior notes, flag differences for review, and ask focused questions when information does not align. Escalate repeated concerns, unresolved requests, conflicting information, or sensitive vendor interactions to the purchasing team lead for direction. Track assigned tasks, due dates, outstanding questions, and follow-up actions in a project workspace such as Wrike. Prepare concise status summaries that help buyers understand open vendor questions, recent responses, pending next steps, and items requiring review. Maintain quality standards through accurate updates, timely turnaround, complete notes, and reliable follow-up on assigned vendor requests. Qualifications: High school diploma or equivalent. No experience required; related experience supporting purchasing, vendor communication, office coordination, or service requests preferred. Familiarity with vendor relations practices, including requesting information, confirming updates, maintaining respectful business interactions, and routing questions appropriately. Comfort learning a procurement platform such as SAP Ariba and a project workspace such as Wrike. Ability to review service details, availability information, pricing updates, and vendor contact information carefully before sharing them. Ability to organize routine vendor requests, recognize incomplete responses, and maintain a clear sequence of next actions. Clear written and verbal communication for working with vendors, buyers, internal requesters, and a purchasing team lead. Ability to manage incoming priorities, follow established workflows, and complete follow-up actions reliably while maintaining professional discretion. Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times. Authorization to work in the United States. Perks & Benefits: Fully remote work from a dedicated home workspace. Structured onboarding and training on the named purchasing and project systems. Regular check-ins with the purchasing team lead. Opportunities to build vendor communication, request coordination, purchasing workflow, and status update skills. Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.

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