Overview

You’ll be the lifeline for our clients, the steady hand guiding them through storms of frustration and into sunny harbors of satisfaction. Description Job Title: Veteran Advocate Specialist Location: Remote Type: Full-Time At VetClaims.AI, Veteran Advocates serve as trusted guides for veterans navigating the VA claims process. This role is centered on education, support, and advocacy — ensuring veterans understand their benefits, feel heard, and remain supported throughout their journey. This is a high call volume, veteran-facing role requiring empathy, organization, and the ability to communicate complex information clearly. Veteran Advocates work closely with internal teams to ensure every veteran receives accurate guidance and consistent follow-through. WHO YOU ARE Veteran or deeply connected to the veteran community Comfortable in a high-volume call environment Empathetic, patient, and veteran-first in every interaction Clear communicator who can explain complex systems simply Organized, reliable, and detail-oriented Operates with integrity and accountability REQUIRED QUALIFICATIONS Experience in customer support, advocacy, case management, or call center roles Ability to manage high volumes of inbound and outbound calls Proficiency using CRM systems to document interactions accurately and in real time Strong written and verbal communication skills Ability to work independently in a remote setting PREFERRED QUALIFICATIONS Knowledge of VA claims or VA benefits processes Experience working with veterans, military families, or government systems Comfort using AI-powered tools or workflow platforms THE ROLE This position is not sales-focused. Success is measured by clarity, trust, and veteran outcomes — not quotas or commissions. DAY-TO-DAY RESPONSIBILITIES Handle a high volume of calls with professionalism, empathy, and efficiency Educate veterans on the VA claims process, timelines, and next steps Accurately document all interactions in the CRM system Coordinate with Intake, Operations, and Advocacy teams Identify veteran needs and escalate issues when appropriate Work daytime shifts based on geographic location WHY JOIN VETCLAIMS.AI? Mission-driven work supporting veterans nationwide Fully remote role with structured daytime hours Technology that reduces administrative burden Collaborative, values-based team culture Career growth without sales pressure COMPENSATION $40,000-$45,000 base salary (inflation adjusted annually) Performance-based growth opportunities No sales quotas or commission requirements