Company Description

DeltaX is a rapidly growing AI company specializing in industry-grade computer vision solutions and advanced machine learning research. Founded in 2020, the company has already earned significant recognition, including winning the 2020 Artificial Intelligence Championship and receiving the Minister of SMEs Award. DeltaX focuses on R&D in machine vision, natural language processing, and semantic analysis, with an ambitious patent portfolio expected to reach about 50 applications between 2021 and 2023. The organization has developed its own AI solutions, such as Self-driving X-Pilot and X-Vision, a comprehensive video analysis technology. DeltaX is committed to advancing machine vision technology and becoming Korea’s leading AI company. Role Description The Vice-President, Global Client Relations is a full-time, remote role responsible for leading DeltaX’s global client relationship strategy and ensuring exceptional customer satisfaction across markets. This position oversees key accounts, builds long-term partnerships with enterprise clients, and aligns client needs with DeltaX’s AI solutions and product roadmap. Day-to-day responsibilities include directing client engagement teams, establishing relationship management frameworks, and resolving escalated issues to maintain high service standards. The role also involves collaborating closely with finance, product, and R&D teams to structure client agreements, support revenue growth, and provide strategic input on new solution offerings. The Vice-President will regularly review performance metrics, lead executive-level client communications, and represent DeltaX at global industry events and strategic meetings.

Qualifications

Strong Business Relationship Management and Client Relations skills, with experience leading global, strategic accounts. Proven background in Customer Satisfaction initiatives and Account Management, including escalation handling and retention strategies. Solid understanding of Finance, including budgeting, forecasting, and contracting for enterprise clients. Extensive leadership experience in client-facing executive roles, preferably in AI, technology, or software industries. Excellent communication, negotiation, and stakeholder management abilities across diverse cultures and geographies. Track record of building and scaling global client programs, including frameworks, processes, and performance metrics. Ability to work effectively in a remote, fast-paced, and research-driven environment, partnering closely with technical teams. Advanced degree in Business, Finance, Technology Management, or a related field is preferred; equivalent experience considered.