Company Description

Indigo General Insurance is a registered insurance company in Zambia that focuses on providing short-term insurance solutions tailored to diverse client needs. The organization is committed to offering reliable coverage that supports individuals and businesses in managing risk effectively. Indigo General Insurance emphasizes responsive customer service and products designed to protect assets and promote financial stability. Team members benefit from working in a professional environment that values integrity, client satisfaction, and continuous improvement. Role Description This is a full-time remote role that involves supporting Indigo General Insurance in delivering high-quality short-term insurance services to clients. Day-to-day tasks include communicating with clients through digital channels, responding to inquiries, and assisting with policy information and documentation. The role may involve processing applications, updating records, and coordinating with internal teams to ensure smooth service delivery. The individual will use online tools and systems to manage workflows, contribute to reports, and help identify opportunities to enhance client experience. Collaboration, adherence to company policies, and maintaining confidentiality and accuracy are essential aspects of this position.

Qualifications

Strong communication and interpersonal skills, with the ability to interact clearly and professionally with clients and colleagues in a remote environment. Solid organizational and time-management abilities, including managing multiple tasks, meeting deadlines, and maintaining accurate digital records. Comfort with using computers, online platforms, and standard office software; ability to learn new insurance or customer management systems quickly. Attention to detail and problem-solving skills, with a focus on accuracy in documentation and responsiveness to client needs. Understanding of basic insurance concepts or willingness to learn; prior experience in insurance, financial services, or customer support is an advantage. Ability to work independently with minimal supervision while contributing effectively to a dispersed team. Relevant post-secondary education in business, finance, insurance, or a related field is preferred but not strictly required when balanced by strong experience.