Role Description The Vice President of Process Performance is a full-time remote role responsible for leading enterprise-wide process optimization and performance improvement initiatives. This role oversees the design, implementation, and continuous refinement of operational processes to enhance efficiency, quality, and scalability across functions. Day-to-day responsibilities include analyzing end-to-end workflows, defining performance metrics, and using data-driven insights to identify gaps, risks, and opportunities. The Vice President partners with executive leadership to set process performance strategy, leads cross-functional teams through improvement projects, and ensures alignment with organizational goals, regulatory standards, and customer experience objectives. This role also establishes governance frameworks, promotes a culture of continuous improvement, and mentors leaders and teams in best practices and methodologies related to process excellence.

Qualifications

Proven experience leading large-scale process improvement and performance optimization initiatives, ideally in a complex or multi-site organization. Strong analytical and problem-solving skills, with the ability to interpret data, define meaningful KPIs, and translate insights into actionable plans. Experience with process improvement methodologies (e.g., Lean, Six Sigma, Business Process Management) and familiarity with workflow mapping tools. Demonstrated ability to lead, coach, and influence cross-functional teams, including senior stakeholders, in a remote or distributed work environment. Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non-technical audiences. Track record of driving change management efforts, including stakeholder engagement, communication planning, and training to support new processes. High level of business acumen and strategic thinking, with the ability to connect process performance to organizational goals and customer outcomes. Bachelor’s degree in Business, Operations Management, Engineering, or a related field; advanced degree or relevant professional certifications (e.g., Lean Six Sigma Black Belt) are advantageous. Comfort with digital tools and platforms used for collaboration, workflow management, and performance tracking in a remote work setting.