Company Description

Jade Galore Jewelry Company Inc is a jewelry business headquartered in San Francisco, California, serving customers across the United States and beyond. The company focuses on offering quality jewelry products and building long-term relationships with its clients. As a growing organization, Jade Galore values innovation, operational excellence, and customer satisfaction. Team members collaborate across functions to support sustainable growth and a strong brand presence in the market. Role Description The Vice President of Strategic Operations is a full-time remote role responsible for leading operational strategy and execution across the company. This position oversees core business operations, including process optimization, performance monitoring, and cross-functional coordination to ensure efficiency and scalability. The role manages end-to-end project initiatives, aligns resources, and partners with senior leadership to define strategic priorities and operational roadmaps. The VP of Strategic Operations will also guide P&L-related decision-making, implement best practices in customer service operations, and establish metrics for operational success. Day-to-day activities include leading operations teams, reviewing financial and operational data, driving continuous improvement initiatives, and supporting executive-level planning and communication.

Qualifications

Demonstrated expertise in Operations Management and Project Management, including leading cross-functional teams and complex initiatives. Strong background in Strategic Planning with proven experience in developing and executing long-term operational strategies. Experience with P&L Management, financial analysis, and data-driven decision-making to support sustainable growth. Understanding of Customer Service operations and best practices to enhance customer experience and satisfaction. Prior leadership experience in operations or strategy roles, ideally within retail, e-commerce, or consumer goods industries. Excellent communication, stakeholder management, and collaboration skills, with the ability to operate effectively in a remote environment. Bachelor’s degree in Business, Operations Management, Finance, or a related field; advanced degree (MBA or similar) is a plus. High level of analytical thinking, problem-solving ability, and comfort with using technology and digital tools to manage operations.