Company Description: Yi Zheng, M.D., Gastroenterology & Hepatology is a specialized medical practice based in Walnut Creek, California, United States, focused on disorders of the digestive system and liver. The practice provides patient-centered care, diagnostic evaluation, and ongoing management for a wide range of gastroenterology and hepatology conditions. It combines clinical expertise with a supportive environment, aiming to deliver clear communication and compassionate care to patients and families. Team members work closely with medical staff to ensure efficient operations, accurate records, and a positive patient experience. Role Description: This is a full-time remote role for a Virtual Assistant supporting Yi Zheng, M.D., Gastroenterology & Hepatology. The Virtual Assistant will handle day-to-day administrative tasks, including managing calendars, scheduling and confirming patient appointments, organizing virtual meetings, and coordinating follow-ups. Responsibilities include maintaining accurate electronic records, updating patient information, preparing basic documents and correspondence, and assisting with intake forms and referrals as directed. The role also involves responding to emails and messages in a timely, professional manner, routing inquiries to the appropriate clinical staff, and supporting billing, insurance verification, and data entry tasks as needed. The Virtual Assistant will collaborate with the team to streamline workflows, prioritize tasks, and uphold privacy and confidentiality standards.

Qualifications

Strong administrative and organizational skills, including calendar management, document preparation, and accurate data entry. Proficiency with common office software and online tools (e.g., email platforms, word processing, spreadsheets, video conferencing applications). Clear written and verbal communication skills, with the ability to interact professionally with patients, colleagues, and external partners. Ability to work independently in a remote setting, manage time effectively, and adapt to changing priorities and instructions. Attention to detail and commitment to maintaining confidentiality and privacy, particularly with sensitive medical and personal information. Experience in a healthcare, medical office, or customer service environment is preferred; familiarity with gastroenterology or hepatology is a plus. Comfort with learning practice-specific software or electronic health record systems; prior EHR experience is beneficial. High school diploma or equivalent required; additional training or education in healthcare administration, business, or related fields is advantageous.