About Us

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the Company

Our client, Smile Lab, is a U.S.-based company operating in the dental industry, focused on providing quality patient care and a positive patient experience. As the company continues to support its daily operations, it is looking for a reliable and detail-oriented professional to join its remote team and assist with patient billing, payment collections, and administrative responsibilities.

About the Role

We are looking for a Virtual Assistant – Patient Billing & Collections to support the company's dental operations, with a primary focus on contacting patients regarding outstanding balances, reviewing billing information, and helping resolve payment-related inquiries. This role combines customer service, billing administration, and basic accounting skills. The ideal candidate is comfortable making outbound calls, working with numbers, reviewing financial records, and explaining billing information clearly and professionally. We're looking for someone who can remain patient and empathetic during difficult conversations, maintain accurate records, and provide a positive customer experience while helping the company collect outstanding payments.

Key Responsibilities

Make outbound calls to patients to inform them about outstanding balances, discuss payment options, and collect payments. Review patient charts, billing records, and account ledgers to understand and explain outstanding amounts. Reconcile payments, discounts, insurance contributions, and remaining patient balances to ensure accuracy. Identify and explain billing discrepancies, insurance adjustments, and payment-related questions. Handle sensitive or challenging conversations with patients professionally, demonstrating patience, empathy, and strong customer service skills. Maintain accurate and up-to-date patient billing information within the company's systems. Communicate financial information clearly and help patients understand their balances and payment responsibilities. Support additional billing and administrative tasks as needed.

Requirements

At least 2 years of relevant professional experience. Strong customer service skills, with experience handling challenging conversations and resolving customer concerns. Good numerical and basic accounting skills, including the ability to review billing records, interpret financial information, and reconcile balances. Experience or confidence making outbound calls and discussing outstanding payments with customers or patients. Strong English communication skills, particularly over the phone. Clear and effective communication is essential; accents are welcome. Excellent attention to detail and the ability to work accurately with financial and billing information. Patient, empathetic, professional, and comfortable handling difficult or stressful situations. Strong organizational skills and the ability to manage responsibilities independently in a remote environment. Comfortable learning new software and working with digital tools.

Nice to Have

Previous experience in healthcare or dental administration. Experience with patient billing, insurance claims, accounts receivable, or payment collections. Educational or professional background in accounting, finance, or bookkeeping. Familiarity with dental practice management software, particularly CareStack. Tools & Systems CareStack: Dental practice management and patient billing software. VoIP / Internet-Based Phone Systems: Used for outbound patient calls and communication. Computer/Laptop & Headset: Required for daily remote work. Compensation & Benefits Competitive monthly compensation in USD. 100% remote opportunity for professionals based in Latin America. Full-time contractor position. 80 hours of paid time off (PTO) annually, which can be used for vacation, holidays, or personal time off. Opportunity to work with a U.S.-based dental company and gain experience in patient billing and financial operations.