Role Title: Virtual Assistant

Location: South Africa (Fully remote)

Type: Long Term - Contractor ( Part Time )

Hours: Monday, Tuesday, Friday, Saturday, Sunday ( 20 hours per week )

Salary: R10 000 to R12 000 per month - Negotiable based on experience

Reporting to: Director

About the Company

Our client operates in the hospitality industry, providing exceptional service and experiences to its customers.

Role Overview

Join our client's team as a Customer Service Agent and be a crucial part of delivering top-notch customer support in a dynamic and fast-paced environment.

Key Responsibilities

• Handle inbound calls by either forwarding relevant calls or addressing inquiries directly.
• Manage inbound social media communications to ensure timely responses and customer satisfaction. Utilize the company's booking system as needed to assist customers with reservations and inquiries.
• Send follow-up text messages during or after phone calls to provide additional information or confirm details.
• Deliver exceptional customer service over the phone, demonstrating empathy and professionalism at all times.
• Resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible.
• Maintain accurate records of customer interactions and transactions for future reference.
• Collaborate with team members to ensure a seamless customer experience across all touch points.

Requirements

• Prior experience in customer service, particularly in handling phone inquiries and resolving issues.
• Demonstrated ability to think logically and apply common sense in problem-solving scenarios.Proficiency in basic computer skills, including data entry and navigating software applications.
• Excellent verbal and written communication skills to interact effectively with customers and colleagues.
• Ability to work independently with minimal supervision while also being a team player when needed.
• Strong organizational skills and attention to detail to ensure accuracy in customer interactions and data management.

Benefits

Fully remote or flexible work arrangements.

Professional development opportunities to enhance your skills and grow in your career.

Collaborative online team environment fostering teamwork and camaraderie.

Supportive leadership with clear communication channels for guidance and feedback.

Opportunities for career growth and advancement within the organization

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