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Virtual Client Support Representative

Remote · Malaysia Full-time

Position Overview AO Globe Life is seeking a Virtual Client Support Representative to guide clients through important insurance conversations from the comfort of home. You will work with prospective clients who have requested information, conduct needs-based virtual appointments, and help explain life, supplemental health, and accident insurance options. This is a client-facing opportunity for candidates who value flexibility, training, personal growth, and service-driven work.

Responsibilities

Connect with prospective clients using warm leads Schedule virtual appointments and complete timely follow-up Conduct needs-based reviews to identify client priorities Explain available insurance products and benefits Provide accurate, helpful information to clients Build trust through professional and responsive communication Maintain organized client documentation Participate in ongoing training and mentorship programs What We Offer 100% remote role Company-provided warm leads Weekly pay Unlimited earning potential Medical insurance premium reimbursement Comprehensive virtual training Daily leadership coaching and mentorship Performance incentives No overhead expenses OPEIU Local 277 union representation A stable, member-focused organization with 70 years of history

Qualifications

Excellent communication and active-listening skills Client-first and professional attitude Strong attention to detail Comfortable with online systems and virtual communication platforms Dependable, organized, and self-motivated Able to work independently and collaborate with a team

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