Reports To: Clinical Operations Location: On-Site Corporate Support Center – Delray Beach, FL. About Us: Now Optics is a leader in the eye care industry. Its retail brand, Stanton Optical, is amongst the fastest-growing, full-service retail optical centers throughout the country. The company consistently ranks among the largest optical retailers in the country by Vision Monday. Now Optics continues to expand its retail footprint with over 300 corporate and franchise locations while delivering affordable eye care services and providing a fast and friendly customer experience. We believe in building a positive and cohesive culture where everyone is contributing towards a common goal and set of values. Vision: Modernizing the eye care experience for all people. Mission: Making eye care easy. Values: iCARE Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments. Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas. Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results. Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy. Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve. Job Requirements Excellent communication (English) and interpersonal skills since you are addressing the customer through a video call. Always with a clear portrayal of the professional clinical work environment. Full attention to detail. Ability to document all interactions and provide all information needed for a complete eye examination. Ability to work under pressure Why join our winning team? We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business. Eligible full-time employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more. Paid time off that increases with seniority for full-time roles Professional development and promotion opportunities Employee Assistance Program (EAP) Job Profile: Must be able to handle a high volume of patient appointments Ability to adapt to new practices and receive feedback Assist customers with a warm friendly face and body language, this includes an excellent personal presentation Provide accurate and clear information regarding the services in question Work collaboratively with the internal team Other duties as assigned Education and Experience Associate’s degree (A.A.) is preferred At least a year of customer service experience. Call Center or Optical preferred. Spanish language skills a plus! Now Optics d/b/a Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.