About the Role

Boogie Team is recruiting a warm, professional Virtual Receptionist / Patient Care Coordinator for after-hours support at a medical spa and aesthetics business. You will answer patient calls, coordinate appointments across clinic locations, document requests, and give clear, courteous information while following clinic procedures. Remote, Philippines-based, part-time work. Schedule: after-hours coverage aligned with U.S. Pacific Time, including evenings, weekends, Sundays, and holidays as needed. Exact shifts and engagement terms will be confirmed. Additional hours depend on performance and business needs.

Key Responsibilities

• Answer inbound calls promptly and professionally.
• Schedule, reschedule, or cancel appointments using the clinic’s scheduling system.
• Match patients with the correct clinic location, provider availability, and appointment type.
• Answer basic questions using approved clinic information.
• Collect accurate patient details, maintain call notes, and hand off updates to the daytime team.
• Follow scripts, SOPs, scheduling rules, and escalation procedures for urgent concerns.
• Support confirmations, reminders, follow-up calls, and patient-retention calls.

Requirements

• Based in the Philippines and able to work remotely.
• At least two years of experience in reception, customer service, appointment setting, or a similar role.
• Excellent spoken/written English and a professional, empathetic phone manner.
• Strong organization, multitasking, attention to detail, and accurate data entry.
• Ability to learn scheduling software and follow clinic workflows.
• High-speed internet with backup, a quiet workspace, and a noise-canceling headset.
• Availability for the required after-hours/weekend/holiday Pacific Time coverage.
• Submit your CV and a 60–90 second audio or video introduction using your own voice. Explain your relevant experience, the tools you use, and your Pacific Time availability. Audio-only is welcome.

Preferred Qualifications

• Experience in medical spa, aesthetics, dermatology, dental, cosmetic surgery, or other healthcare settings.
• Experience with Zenoti, HubSpot, VoIP systems, Google Workspace, or Microsoft Office.
• Experience with multi-location scheduling, appointment reminders, or retention calls.

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