Open role

Warmline Peer Support Specialist I

Remote · Argentina Full-time

Help us live our mission. Promise Resource Network is a nonprofit organization whose mission is to transform the approach to recovery from mental illness, substance use, and trauma, by focusing on wellness, not illness. Your donation will help us live our mission every day through individualized recovery support, education programs and advocacy, allowing us to change lives and change the way society approaches recovery. Give Time Give Money Give Supplies WE HEAR YOU 24/7 Confidential peer support serving North Carolina. Call or Text us at 1-855-PEERS NC (1-855-733-7762) or Chat with a live Peer Supporter Invest Get Support Employee Portal ","library":"fa-solid"},"toggle":"burger"}" data-widget_type="nav-menu.default"> Invest Get Support Employee Portal Our Story Our History What We Believe

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Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability. About Promise Resource Network Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery. About The Position North Carolina Residents Only The Warm Line Peer Support Specialist provides pre-crisis support, encouragement, and resourceful information to people who are feeling isolated, managing the symptoms of their mental health and/or substance abuse challenges, and need support or information about resources. Location: Remote, NC Job Type: Full-time North Carolina Residents Only Shift: Wednesday, Thursday, Friday 1:30pm- 12:00am General Responsibilities Skilled in establishing and maintaining relationships with callers, regardless of cultural or economic background, while remaining non-judgmental. Able to remain calm and empathetic when dealing with callers in emotional distress. Capable of providing support and empowering callers to find their own solutions without attempting to fix, advise, or minimize their experiences. Provide support across multiple platforms including phone, SMS text, and webchat. Effectively manage multiple conversations, systems, and tasks at once while maintaining service quality. Possesses a broad knowledge and skill base to identify callers’ needs (e.g. housing, financial, emotional) and connect them with necessary resources and additional support. Able to distinguish between a scenario that requires only peer support and a crisis that may necessitate alerting leadership, and/or other urgent services. Demonstrates understanding, belief, and commitment to the caller’s unique recovery process and lived experience. Skilled at briefly sharing personal lived experience to validate and honor the caller. Firm belief in the recovery potential of everyone facing mental health and substance use challenges, and dedication to the principles of peer support. Represents the agency professionally both in the community and the workplace. Ensures timely completion of all documentation, including tracking and reporting data requirements. Adheres to the program’s guidelines regarding attendance and time off Maintain accurate call and chat logs while adhering to strict privacy guidelines. Other Responsibilities Utilizes necessary apps/equipment to answer calls and record call logs. Checks in for work shifts promptly. Use provided apps or equipment to answer and document all calls/messages. Use active listening and other peer support skills with all callers. Avoids forming or expressing judgment or bias with callers. Use non-judgmental language when discussing callers with colleagues. Maintains communication with shift lead and peer supporters during shifts. Honors call guidelines. Provides details of calls and callers to shift leads and peer supporters during shifts. Reports questions or concerns in real-time to leadership. Document calls according to guidelines. Attend bi-weekly “all staff” meetings. Follow the program’s guidelines for crisis calls. Qualifications & Experience Capable of managing time and completing tasks efficiently. Possesses excellent communication skills, both oral and written. Exhibits outstanding interpersonal skills that include active and reflective listening abilities. Displays self-motivation and can work both independently and collaboratively. Skilled in conflict resolution and can resolve disputes effectively. Proficient in using various computer software applications such as Microsoft Teams, word processing, spreadsheets, databases, and presentation software. Responsible for providing own equipment and data resources related to job function. Currently holds, or actively pursuing NC Certified Peer Support Specialist certification. High School diploma or GED Salary: $17 – $19 per hour PRN believes that all persons are entitled to equal employment opportunity. We do not discriminate against our employees or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual preference, sexual orientation, physical handicap or medical condition. Equal Employment Opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. Apply Back to listings Why You’ll Love Working Here At PRN, We Believe In Creating a Work Environment That Is As Supportive And Dynamic As The Services We Provide.

We Offer

Mission-Driven Impact: Be part of a team that makes real change in people’s lives every day. Your work will directly contribute to transforming communities and empowering individuals on their recovery journeys. Dynamic Work Environment: Every day brings new challenges and opportunities to make a difference. From one-on-one support to community outreach, you’ll experience a variety of impactful work. Growth Opportunities: At PRN, we’re invested in your growth. We provide ongoing training, peer support certification, and opportunities to advance into leadership roles or specialize in areas like advocacy and recovery. Comprehensive Training: Become a certified Peer Support Specialist and gain expertise in trauma-informed care, person-centered planning, and more. Supportive Culture: We’re committed to fostering a positive, collaborative environment where everyone is respected, empowered, and valued. Meaningful Impact: Every day, you’ll help individuals find their way to recovery and a better quality of life, knowing your work makes a tangible difference. Equal Opportunity Employer PRN is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or physical ability. Join the PRN Family. Together, we can make a difference. Search Open Positions Talk To Us Confidential 24/7 peer support warmline serving North Carolina. 1-855-PEERS NC Get Support You’re never alone. Get in touch to begin your wellness journey. Get Support Give Today Your donation helps change lives and makes recovery a reality. Give Today Charlotte Hub Hours Monday – Friday 8:30 am – 12:00 pm Every Other Friday 10:00 am – 12:00 pm Saturday – Sunday CLOSED View Hub Calendar Café Hours Monday – Friday 12:00 pm – 3:30 pm Saturday – Sunday CLOSED View Café Calendar Office 704-390-7709 Address 1401 E. 7th St. Charlotte, NC 28204 Respite Open 24/7 704-390-7716 Raleigh Hub Hours Monday – Wednesday 8:30 am – 1:00 pm Thursday 8:30 am – 4:00 pm Friday 8:30 am – 1:00 pm Saturday – Sunday CLOSED View Hub Calendar Café Hours Monday – Wednesday 1:00 pm – 3:30 pm Thursday 4:00 pm – 7:30 pm Friday 1:00 pm – 3:30 pm Saturday – Sunday CLOSED View Café Calendar Office 919-296-1580 Address 310 N. Harrington St. Raleigh, NC 27601 Respite Open 24/7 919-307-8149 Cabarrus Respite Hours Open 24/7 Phone (980) 206-0266 Facebook Instagram Linkedin Youtube © 2026 Promise Resource Network | Privacy Policy | Accessibility Statement

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Warmline Peer Support Specialist I

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