Work Setup: Remote

Responsibilities:

• Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.
• Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).
• Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLMbased solutions.
• Translate business requirements into AI solution architectures, collaborating with product and engineering teams.
• Respond to RFPs/RFIs with detailed technical responses and solution designs.
• Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya,
• Five9, Amazon Connect, etc.), and industry best practices.
• Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.

Qualifications:

• 6+ years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting.
• Experience in Conversational AI space.
• Must have project management and/or business consulting experience in the contact center industry.
• Experience in managing large and strategic accounts.
• Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
• Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
• Strong ability to explain technical concepts to both technical and non-technical stakeholders.
• Proven track record supporting enterprise sales cycles and closing large deals.
• Excellent communication, presentation, and stakeholder management skills.
• Fluency in English (written and spoken)
• Ability to travel across India/APAC for client engagements

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