Position Summary The Operations Manager II is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators. Support delivery of operations team goals towards program and portfolio Key Performance Indicators Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling Program/Project forecasting, tracking, invoicing, and reporting Oversight for weekly and monthly departmental/program reporting Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction Work directly with internal functional teams and/or program teams on process and QA projects Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoint Support the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance Manage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio Complete special ad-hoc projects and reporting for program, program manager, operations manager, and regional director Act as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio Manage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional Director Coordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events Coordinate portfolio resource sharing inside and outside of the portfolio Work with internal customers to support the reporting needs of the portfolio, program, and business Position Requirements Education and Experience Bachelor’s degree in Business, Finance, Engineering or related field from an accredited college or university. Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes 3+ years of progressive team management experience including managing and directing the work of direct reports and teams (preferred) Required Skills, Knowledge and Abilities Ability to maintain confidentiality Ability to analyze financial data and prepare financial reports and statements Ability to analyze program performance data and reports Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards Data entry skills in entering, tracking, maintaining, and querying databases Ability to communicate effectively both verbally and in writing. Ability to communicate to customers, clients, employees, and supervisor effectively Ability to analyze and interpret data and solve practical program problems Ability to add, subtract, multiply and divide. Knowledge of mathematical concepts such as fractions, percentages, and ratios Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders Exhibits concern for personal goal attainment, team goal attainment, and programmatic goal attainment Committed to diversity and inclusion Reliable transportation Licenses & Certifications Valid driver’s license Compensation & Benefits: Franklin Energy reasonably expects the starting salary for this position to fall between $93,000.00 and $103,000.00 annually. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs. Travel Requirements Willingness to travel more than 60%