Strategic Customer Engagement (SCE) supports membership growth and retention by engaging customers and consumers across worksites, schools, and at home. SCE amplifies KP's health and well-being capabilities through messaging, consultation, and value-added programs.

The Workforce Health Consultant I (Associate) supports customer engagement and workforce health initiatives by coordinating programs, communications, reporting, and service delivery activities for employers, brokers, and internal stakeholders. The role helps maintain strong customer relationships, supports growth and retention objectives, and ensures customers have timely access to workforce health resources and services. This position plays a key role in delivering a consistent customer experience, supporting customer satisfaction, and enabling Workforce Health Consulting resources to focus on strategic customer initiatives.

Job Summary

Provides consulting support under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Supports strategic planning and organizational alignment and prioritization of business initiatives. Assists in the management of project components and performs data analyses in support of business initiatives, under the guidance of more senior team members. Supports compliance of work activities by adhering to relevant policies and procedures.

• Pursues effective relationships with others by sharing information with coworkers and members. Listens to and addresses performance feedback. Pursues self-development; acknowledges strengths and weaknesses, and takes action. Adapts to and learns from change, challenges, and feedback. Responds to the needs of others to support a business outcome.
• Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management. Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities.
• Provides consulting support under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by building rapport and partnerships with stakeholder teams, third party vendors, and senior management; coordinating work efforts with stakeholders to develop goals and set the prioritization of deliverables; and preparing presentations and reports as appropriate.
• Assists in the development of requirements for business, process, or system solutions within assigned business domain(s) by working with stakeholders and cross-functional teams as appropriate; leveraging business requirements gathering methodologies to identify business, functional, and non-functional requirements; and assisting in the development and documentation of business cases to assess the costs, benefits, and ROI of proposed solutions.
• Supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by building a working understanding of how current processes impact business operations; mapping current state against future state processes; and identifying the operational impact of requirements on upstream and downstream solution components.
• Supports strategic planning and organizational alignment and prioritization of business initiatives by assisting in evaluating performance metrics, standards, and methods to establish business success; working with multiple stakeholders under the guidance of more senior team members to ensure cohesive and reachable metrics; and executing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as a advocate of continuous learning and professional development by building a general knowledge of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; and supporting the ongoing enhancement and innovation of consulting practices, standards, and methods across KP.
• Assists in the management of project components under the guidance of team members by coordinating stakeholder contacts; recommending team resources based on project needs and team member strengths; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; and resolving or escalating risks or issues as appropriate.
• Performs data analyses to support business initiatives under the guidance of more senior team members by using appropriate data analysis tools and approaches to assess business performance; leveraging suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); and conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions.
• Supports compliance of work activities by adhering to KP, departmental, and/or business line policies and procedures.

• At least 60 credits towards a Bachelors degree from an accredited college or university OR Minimum one (1) years experience in consulting, project management, data analytics, operations, or a directly related field.

• One (1) years data analytics experience.
• One (1) years experience working with Excel functions including, formulas, pivot tables, etc.

At least 60 credits toward a bachelor's degree or 1+ years in consulting, project management, data analytics, or related field; preferred 1 year data analytics and Excel functions experience.

Key Responsibilities

• providing consulting support
• coordinating projects
• performing data analyses

Skills & Tools

Microsoft Excel

Job Details

• Category: Business Operations
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Pasadena or United States
• Salary: USD 71,000 – 91,850 / year
• Languages: English

About Kaiser Permanente

A healthcare organization supporting customer engagement and workforce health initiatives. — Industry: Healthcare