Job description: Oversees the installation, upgrade, configuration, monitoring, and maintenance of the Z/OS operating system. Maintains knowledge of all Z/OS utilities and tools (HCD, SMP/E, RACF, TCP/IP, SMTP, FTP, DFDSS, DSF, SMS, Infoprint, TLS, VTAM) Maintains knowledge of SERVER pack installs and upgrades. Maintains knowledge of TSO/JCL and all ISPF functionalities Assists Mainframe programmers when needed (log on issues, dataset issues, Job abends) Provides elevated Mainframe access to new Programmers, Contractors & Computer Operators for TSO, RACF & Zeke Maintains knowledge of Hardware configuration via (HMC, DS8910, and Luminex VTL tape subsystems) Maintains knowledge of OEM products including (OPS/MVS (alerts), Zeke job scheduler, Zara tape management Holds a high degree of ability to resolve hardware/software issues to maintain 24x7 operation. Strong capability to identify system or process deficiencies and recommend solutions. Ensures the latest release of applications are implemented in a timely manner with minimal or no disruption to IT operations. Maintains and provides continuous improvement of the processes, standards, policies, working methods, and tools. Ensures appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible. Ensures tool configuration consistency across development, stage, testing, sandbox, and production environments. Estimates work effort requirements efficiently and appropriately Participates in ongoing production support and end user support. Provides user training and documentation, updating existing and created new documents, both technical and end-user Reviews and make necessary changes to the Information Systems Division Disaster Recovery Support Manual annually. On Call 24 x 7 rotation with the other Mainframe Analysts to provide 24 x 7 coverage Demonstrates strong interpersonal and customer service skills to facilitate collaborative task/project delivery. Collaborates with all stakeholders within the project and program team to ensure delivery of quality technical solutions. What are the top 3 skills required for this role? z/OS install/upgrade/maintenance (Expertise in z/OS and ISV Upgrade) Install/upgrade/maintenance of Software AG products – ADABAS, Natural Security, COMP-LETE RACF, Storage Administration TCPIP/VTAM HCD/IODF