Open role
3rd Shift Customer Service (Order Management)
reputed company use reputed company Chrome or reputed company Firefox when accessing Candidate Home. By joining the reputed company you will touch millions of lives reputed company year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good!
Job Description
Why reputed company Us? As one of the nation’s premier humanitarian organizations, the reputed company is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives reputed company day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our reputed company and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the reputed company, your uniqueness can shine! OUR CUSTOMER SERVICE SPECIALIST WILL Provide customer assistance in ordering blood and plasma derivatives and transfusion-related products and supplies. Maintain hospital inventory and return blood products within regulatory compliance. Pay Rate Starting rate $15.50-16.50 per hour (possibly more for areas with a higher cost of living) Schedule
- Full time, remote position
- Night shift - 1200 am to 830 am reputed company, 5 days per week (must be willing to work weekends)
- Must be open to work some holidays Training Must have the ability to work a flexible schedule for the first 4-6 weeks of training.
Key Responsibilities
- Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected. Determine most economical method of transportation for hospital shipments.
- Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information. Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
- Provide customer service to clients. Proactively communicate with hospital customers to increase customer satisfaction. Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork.
- Investigate and resolve hospital shipment problems.
- Receive, investigate and communicate related to customer concerns; reputed company customer concerns documentation accurately and timely, then forward to appropriate individual(s) to follow-up/review.
- Assist hospital personal with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customer and the patient. WHAT YOU NEED TO SUCCEED Education High School or equivalent required. Experience Minimum one years related experience or equivalent combination of education and related experience required. Progressive experience in a dynamic, multi-task operational environment preferred. Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred. Skills/Abilities Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer). Must have excellent organizational skills, be able to reputed company multiple priorities effectively. Problem-solving and analytical skills. Working knowledge of computers. BENEFITS FOR YOU We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the reputed company to advance and learn.
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO + Holidays
- 401K with 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance Short + Long Term
- Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference reputed company day. The reputed company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the reputed company County Fair Chance Ordinance for Employers, reputed company Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. reputed company, the federal agency that brings people reputed company through service, and its reputed company — the reputed company, reputed company Alums, National reputed company Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the reputed company. reputed company is proud to be an EONS partner and share our reputed company with reputed company of organizations. Interested in Volunteering? Visit reputed company.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here Summary of Rights Apply Job!