POSITION SUMMARY The Account Manager is a fundraising consultant who works as part of the Customer Growth team that serves a shared portfolio of school and community organization accounts. Reporting to the Customer Growth Director, the Account Manager advises organizations on how to design and run successful fundraising campaigns, makes account-level decisions on contract terms and program structure, and represents the company in resolving significant customer issues. The role analyzes campaign results to shape strategy for each account, evaluates and adjusts incentive programs, and identifies opportunities to grow the shared portfolio. The Account Manager works with Flower Managers, support staff, and internal teams to make sure each program is delivered successfully. RESPONSIBILITIES Fundraising Strategy & Consultation (35%) Advise organization leaders, chairpersons, and PTO/PTA groups on campaign design, including program selection, timing, sales goals, and participant engagement strategies. Analyze each organization’s past performance and market conditions to recommend a tailored fundraising plan. Lead strategy and planning sessions with organizations before each season, and adjust plans mid-season based on sales results. Coach organization contacts on running their sale and improving participation. Shared Account Portfolio Management (25%) Work with the Customer Growth team to manage customer relationships and support results across a shared portfolio of accounts. Negotiate and approve contract terms, renewals, sale extensions, and pricing adjustments within company-established ranges, without prior approval. Approve exceptions to standard program policies when warranted to protect the account and the company. Investigate and resolve significant customer concerns on behalf of the company. Assess account risk and take action to retain at-risk organizations. Account Growth & Business Development (20%) Identify opportunities to expand existing accounts through additional programs and seasons. Develop proposals and outreach strategies for prospective organizations and convert prospects into new accounts. Collaborate with the Customer Growth team and Customer Growth Director to set annual growth targets for the shared portfolio. Program & Process Improvement (10%) Evaluate incentive programs and set incentive structures for accounts within the shared portfolio in coordination with the Customer Growth team. Recommend company-wide improvements to programs, processes, and the online fundraising platform based on customer insights and performance data. Share best practices with the Customer Growth team. Operational Oversight (10%) Oversee delivery planning with Flower Managers to ensure on-time, accurate fulfillment. Ensure contracts, fees, and account records in Zoho CRM are complete and accurate, working with support staff on processing and data entry. QUALIFICATIONS Associate’s degree in business, marketing, nonprofit management, or a related field or equivalent experience. 3+ years of experience in account management, consulting, customer success, or fundraising program management. Proven ability to analyze performance data and turn it into strategy and recommendations. Strong negotiation skills and sound judgment in making decisions that affect customer relationships and company revenue. Excellent communication and relationship skills with school leaders, volunteers, and internal partners. Skill with Zoho CRM or similar, Excel, Google Workspace, and video conferencing tools. Experience with fundraising, e-commerce, or school and community partnerships preferred. Experience with online fundraising platforms preferred. Experience designing incentive or loyalty programs preferred. PHYSICAL DEMANDS & WORK ENVIRONMENT This is a remote position that requires a reliable home office setup, internet connection, and cell phone. The role involves long periods of computer, phone, and video-conference work. Workload rises sharply during the fundraising season, and the Account Manager is expected to manage their schedule to meet customer and portfolio needs, which may include extended or flexible hours during peak periods. BENEFITS WE OFFER Health insurance Simple IRA with a 3% company match Paid time off Paid parental leave Training & educational assistance EQUAL EMPLOYMENT OPPORTUNITY Foertmeyer & Sons Greenhouse Co is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.