Note: The job is a remote job and is open to candidates in USA. Memorial Physician Group is hiring a Patient Financial Services Representative for its cardiac services. The role serves as a first point of contact for patients and guarantors, gathering and verifying demographic, financial, and insurance information, explaining required forms, and supporting payments, scheduling, and authorizations.

Responsibilities

• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service
• Explains polices including all regulatory and financial consent forms; secures all required signatures
• May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals
• Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card
• May confirm physician and prescription orders ensuring accuracy
• May schedule walk-in appointments for services offered
• Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections
• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services
• Obtains pre-certification and authorization

Skills

• High School Diploma or Equivalent
• Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action
• Ability to work and build relationships collaboratively
• One (1) year of related hospital, medical office, or customer service experience preferred

Benefits

• Mileage reimbursement is provided.

Company Overview

Company H1B Sponsorship