Applications Support Specialist Direct hire US Citizenship required - DO NOT APPLY IF your Linkedin profile say's ("United States") as the location. (No C2C vendors) Blue Chip Talent is seeking an experienced Applications Support Specialist to support and manage a diverse and growing portfolio of enterprise business applications. In this role, you will develop a strong understanding of assigned applications, the business processes they support, and their integrations and technical dependencies while serving as a key resource for application support, troubleshooting, and problem resolution. You will also play an active role in introducing new applications to the organization, working closely with business stakeholders, IT teams, project management, and third-party vendors throughout implementation and transition to ongoing support. This role is well suited for an experienced IT professional who is technically curious, resourceful, persistent, and comfortable exploring multiple paths to resolve unfamiliar or complex issues. Hands-on experience with SQL troubleshooting and Single Sign-On (SSO) support is particularly important.

What You'll Do

Assume operational ownership of assigned business applications and develop a strong understanding of their functionality, configuration, integrations, dependencies, data flows, security requirements, and support models. Provide technical and operational support for existing and newly implemented applications, including investigation and resolution of complex issues. Use logs, configuration settings, SQL queries, data, vendor documentation, diagnostic tools, and other available resources to troubleshoot application issues and identify root causes. Troubleshoot application authentication and access issues, including Single Sign-On (SSO), identity integrations, user permissions, and role-based access. Persistently investigate problems that do not have an obvious solution, testing hypotheses and exploring alternative technical approaches until an appropriate resolution or path forward is identified. Coordinate with business stakeholders, IT teams, and third-party vendors to resolve application issues and ensure high-priority matters are appropriately escalated and communicated. Identify recurring issues, risks, and opportunities to improve application reliability, usability, performance, and support processes. Work with business stakeholders to understand requirements and application-related challenges and identify practical technical solutions. Participate in application implementations, upgrades, migrations, integrations, and enhancements. Work closely with project management to support requirements, testing, issue and risk tracking, implementation planning, and deployment activities. Support the transition of new applications into ongoing operations, including documentation, knowledge transfer, support procedures, and operational readiness. Manage assigned application activities and smaller initiatives from inception through completion. Coordinate with application vendors for technical support, maintenance, upgrades, and enhancements. Assist with application configuration, integrations, APIs, database connectivity, access, permissions, and security-related activities. Develop and maintain application documentation, support procedures, and technical knowledge resources. Quickly learn new applications, technologies, and business processes as the organization's application portfolio evolves. What You Bring 4+ years of progressive experience in information technology, application support, technical support, systems support, or a related discipline. Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent professional experience. Hands-on SQL experience, including writing queries, investigating data-related issues, and troubleshooting application and database connectivity problems. Experience supporting and troubleshooting Single Sign-On (SSO), application authentication, user access, permissions, and identity-related issues. Demonstrated analytical, troubleshooting, and problem-solving skills with the ability to independently investigate complex issues through resolution. Strong technical curiosity and persistence, with a demonstrated willingness to experiment, research, test assumptions, and use available resources to solve unfamiliar problems. Experience supporting business applications and working with business stakeholders, technical resources, and third-party vendors. Experience participating in technology implementations, application upgrades, migrations, integrations, or similar initiatives. Broad understanding of IT concepts and how applications interact with infrastructure, identity, integrations, data, and security. Ability to interpret logs, configuration information, error messages, and other diagnostic information to support troubleshooting. Strong organizational skills with the ability to manage multiple priorities and assignments simultaneously. Demonstrated initiative, ownership, attention to detail, and follow-through. Excellent written and verbal communication skills with the ability to work effectively with technical and non-technical stakeholders. Ability to work independently and collaboratively across teams. Ability to handle confidential and sensitive information with appropriate discretion. Proficiency with Microsoft Office and Microsoft 365 applications. Must be qualified to work in the United States without employer sponsorship.

Preferred Qualifications

Experience supporting or administering multiple enterprise or business applications. Project coordination or project management experience is a plus but not required. Additional experience with application integrations, APIs, relational databases, advanced SQL troubleshooting, application logs, scripting, or similar troubleshooting technologies. Familiarity with identity and access management, including SAML, OAuth, application permissions, role-based access, and SSO integrations. Experience with incident, problem, and change management practices. Experience working in a professional services or enterprise business environment. About Blue Chip Talent Blue Chip Talent connects experienced technology professionals with opportunities across a variety of industries. We work closely with our clients to understand their technical needs and help candidates find opportunities that align with their experience and career goals. If you're an experienced Applications Support Specialist who enjoys technical troubleshooting, solving complex problems, and taking ownership of business-critical applications, we'd like to hear from you.