Job Role : ServiceNow SAM Lead Job Type: Full time Location: Remote with USA We are looking for an experienced ServiceNow SAM Lead with strong hands-on development expertise to design, develop, configure, and enhance ServiceNow solutions. Experience 15+ years of overall IT experience 8+ years of hands-on ServiceNow Development experience Strong experience with ServiceNow Software Asset Management (SAM/SAM Pro)

Key Responsibilities

Develop, configure, administer, and enhance the ServiceNow platform. Customize Incident, Problem, Change, Service Catalog, and Workflow modules. Lead development activities for the ServiceNow Change Management module. Develop solutions using JavaScript, Business Rules, UI Actions, UI Policies, ACLs, Catalog Items, and workflows. Build integrations using REST, SOAP, JSON, XML, and JDBC. Support ServiceNow Orchestration and process automation. Work with CMDB, CSDM, Configuration Management, and ITIL processes. Troubleshoot complex ServiceNow issues and collaborate with technical and business stakeholders. Deliver solutions in an Agile/Scrum environment. Must-Have Skills ServiceNow Development ServiceNow SAM / SAM Pro JavaScript & ServiceNow scripting Change Management CMDB & CSDM REST/SOAP Web Services Service Catalog & Workflow ServiceNow administration and configuration Strong communication and stakeholder-management skills Good to Have ServiceNow CAD Certification ITIL Certification AngularJS, HTML/HTML5 & CSS Networking fundamentals