Job description: Please read entire description for hours and bilingual requirements

About the Role

As a member of the Clinical Team, you will be responsible for supporting the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan. This will involve both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms. You will become the right hand person of the Clinician and a trusted advocate for the patient.

Responsibilities

Build trust with patients with an empathetic attitude and working knowledge of healthcare Communicate and collaborate with external office staff as well as other members of the Icon clinical team Prioritize the patient experience navigating their MSK care journey with unparalleled customer service Complete tasks as directed by clinician in a fast paced environment You May Be The Ideal Candidate if You Have... At least 3 years of customer service in a healthcare setting Ability to use multiple digital tools for record keeping and patient care directives Excellent interpersonal skills and ability to engage patients Ability to effectively communicate with other members of the Icon Team Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment Minimum 1 year of experience working in a fully remote or hybrid environment Ability to problem solve independently and “think on your feet” as needs arise MUST BE BILINGUAL ENGLISH/SPANISH Several openings in both EST and CST Full benefits package on hire Fully Remote Salary 52k per year Job Type: Full-time Pay: $52,000.00 per year Benefits: 401k Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Language: Spanish and English (Required) Work Location: Remote Important Notice: Protect Yourself from Recruitment Fraud To ensure you are communicating with a legitimate Icon Health representative, please not Verified Communication: All official emails from our team will only come from an @iconhealthco.com email address. Live Interviews: We never hire based on text or chat alone. Our multi-stage interview process always involves several live conversations with our team members via phone and/or web conference. Your Privacy: We will never ask for sensitive financial information, home office equipment fees, or payment at any point during the hiring process. If you receive a suspicious request or an email from a different domain claiming to represent Icon Health, please do not engage