AdNet/AccountNet, Inc. is a WOSB, MBE, and WBE-owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts. Bilingual Customer Support Specialist (Spanish/English) Required Position Title: Bilingual Customer Support Specialist (Spanish/English) Pay Rate: $18.25 per hour Location: Remote - Candidates must reside within the contiguous United States Schedule: Monday through Friday Hours: 40 hours per week No weekends required

About the Role

We are seeking a Bilingual Customer Support Specialist (Spanish/English) to provide exceptional customer service and support callers experiencing complex situations, including potential fraud-related concerns. The ideal candidate is a strong communicator who can confidently assist customers in both English and Spanish while maintaining professionalism, empathy, and accuracy.

Qualifications

High School Diploma or GED required; some college coursework or degree preferred. Fluent in both Spanish and English, including verbal and written communication. Minimum of 1 year of customer service or customer support experience. Experience handling escalated or complex customer situations preferred. Ability to successfully pass a criminal background check. Ability to work from home with a dedicated, distraction-free workspace. Strong computer skills and the ability to navigate multiple systems while assisting customers. Flexibility to work the required schedule of Monday through Friday, 10:00 AM to 6:00 PM EST.

Responsibilities

Handle inbound customer calls in both English and Spanish. Assist customers with complex situations, including potential fraud-related concerns. Provide accurate information and unbiased guidance while following established procedures. Utilize multiple software systems and resources simultaneously during customer interactions. Demonstrate critical thinking and problem-solving skills to address customer needs. Collaborate with Tier 2 and Tier 3 support teams to resolve issues efficiently. Manage challenging customer interactions professionally and empathetically. Communicate effectively with team members, supervisors, and leadership in a virtual environment. Complete additional duties and responsibilities as assigned. The Successful Candidate Will Have Excellent communication skills in English and Spanish. Strong customer service and active listening skills. Professionalism, patience, empathy, adaptability, and teamwork. Ability to remain calm under pressure and navigate emotionally sensitive conversations. Strong organizational and multitasking abilities. AdNet is built on the foundation of unconditional Acceptance and belonging in our practices, processes, and relationships.