Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals. - Provides medical subject matter expertise. - Performs advanced database searches. - Composes documents, reports, and correspondence. - Documents all incoming inquiries. - Participates in special projects as required. Education, Experience and Skills - Experience in medical, scientific or public health discipline. - Clinical knowledge of and experience with CDC related topics. - Bachelor's degree in nursing and current, active RN license are required. - Proficient internet search skills. - Working knowledge of Microsoft Office and ability to learn and utilize software applications. - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills. - Ability to work independently and communicate effectively. - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. - Ability to speak and read English and Spanish clearly, professionally, and fluently. - Call Center, Telehealth, phone support experience preferred. - Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities. Equipment Requirements This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.) Home Office Requirements - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net) - Minimum 5mpbs upload speed - Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router - Private and secure work area and adequate power source - Windows or Mac Operating Systems OS for Windows | - Windows 10 or Windows 11 (11 is preferred) OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) Minimum Requirements - High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Must be fluent in English and specified secondary language. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 34.85 Maximum Salary $ 68.55

• Remote

Skills: Administrative Skills, Call Centers, Centers for Disease Control and Prevention (CDC), Communication Skills, Customer Support/Service, English Language, Ethernet Cable, High School Diploma, Interpersonal Skills, Leadership, Mac Operating System, Microsoft Office, Microsoft Windows Operating System, Multilingual, Multitasking, Network Routers, Nursing, Presentation/Verbal Skills, Public Health, Registered Nurse (RN), Smartphones, Spanish Language, Telehealth Maximus MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: Healthcare Services 0 Website: https://www.maximus.com/