Description 🌟 Client Liaison - Disability Benefits– Remote - Anywhere in the US 🌟 Work from anywhere while making a real impact! Why you’ll love this role: - 100% remote – work from your favorite spot - Make a real impact on employees’ lives - Join a team that’s passionate, supportive, and fun The Client Liaison — Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution. Responsibilities: - Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes). - Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues. - Researches and answers questions or issues received in their assigned client's custom inbox. - Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes. - As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients. - Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients. - Jointly responsible for business retention with assigned Clients in conjunction with internal peers. - As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings. - Performs other projects as needed. - Upholds the Crawford Code of Conduct. Qualifications: - Bachelor's degree or an equivalent combination of education and work experience. - Minimum of five years' experience providing long term disability administration and functional support - Minimum of three years' experience in a key client-support role. - Experience managing or handling Disability or Leave claims operationally. - Experience working with mid to national size client's disability/leave programs in a client-facing position. - Effective verbal and written communication skills. - Good interpersonal skills; ability to work with people at all levels of an organization. - Good time management abilities. - Excellent attention to detail. - Strong analytical and problem solving ability. - Good organization and ability to reprioritize activities as needed. - Must complete continuing education requirements as outlined by Crawford Educational Services. - #LI-DV1