FIRSTSOURCE Client Relationship Manager – Director / Assistant Vice President LOCATION: US

Overview

Client Relationship Manager will serve as the primary point of contact for assigned clients. In this role, you will function as the business owner for assigned accounts, working directly with delivery teams to ensure that the clients’ needs are met. The CRM will act as the client’s voice within the organization, ensuring that there is collaboration on all aspects of delivery in alignment with the client’s expectations. Two to five accounts and a portfolio range of $15-30M Work from home Will require travel (at least 25 - 50%) Desired location would be Midwest to East Coast This position demands an in-depth understanding of the client’s business needs and challenges, uncovering opportunities in their processes, and the ability to offer proactive solutions to solve for those opportunities. Duties & Responsibilities: Ensure project members are sufficiently enabled to meet client expectations. Propose actions to improve our performance metrices Build and leverage relationships with all internal and external stakeholders. Effectively leverage internal resources and leadership Develop a plan to proactively secure timely contract renewals Develop strategic plans that align with client priorities and emphasize tools and services that can improve efficiency High level of client attention and support via a variety of communication methods Shape and solution engagements in collaboration with subject matter experts as relevant Manage and nurture client relationships to ensure satisfaction and retention Understand the competitive landscape in healthcare, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Drive pricing and MSA negotiations with clients as well as internal approvals Collaborate with cross-functional teams to ensure project objectives are met and client expectations are exceeded Advise and support clients, offering solutions and tactics to help achieve their business goals while also increasing company revenue. Track industry developments, disruptors, and technology developments Participate in the development, presentation, and sales of a value proposition. Identify and develop strategic alignment with key third party influencers. Experience managing Client P & L of $15M+ dollars including reporting and metric assessment for the portfolio Qualifications: Strong Background in Sales; 5-10 years Blues Experience (preferred) Ability to present sales propositions Client Relationship Management/Account Management experience Healthcare Payor Experience BPO/Call Center Experience, BPaaS Curious, always shaping the “art – of – the – possible” Grow and cultivate long-term relationships with clients Ability to interface at all levels of an organization Bachelor’s degree or equivalent experience Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that protected veterans and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.