Description

Summary

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat. Duties & Responsibilities: Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as: Digital Banking Telephone Banking Debit/Credit Card Maintenance Core System daily banking Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members. Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes. Other duties as assigned.

Requirements

Minimum Requirements: -High School Diploma or GED, in addition to prior experience in customer service or call center. -The ideal candidate should possess a strong passion for delivering exceptional and professional customer service. -Effective communication skills, both verbal and written, are a must. -High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members. Preferred Qualifications: -Experience working in a call center and/or a financial institution is preferred.