Customer Service Representative - REMOTE Customer Service Representative – Office Products | 100% Remote | $22–$27/hr + Bonuses You already know this business. Now come do it from home, with a team that gets it. You know the difference between a backorder and a bad day. You can quote a case of copy paper, a breakroom restock, and a 20-chair furniture order before lunch, and you know that the customer remembers how you handled it. At IQ Total Source, we call that WISE: a Wildly Insane Service Experience. It's not a slogan; it's how we run. We promise customers a reply to emails within 10 minutes and live chat within 2 minutes, and they never hit a voicemail or an automated attendant. Since 2007, we've grown to serve thousands of customers nationwide, with 100,000+ items shipping from 80+ distribution centers. We're still growing, and we want someone who loves keeping promises like that. What you'll be doing Reporting to our Customer Service Manager, you'll be the right hand to 2–4 outside sales reps who manage $8–$12 million in combined business. They're out building relationships, and you make sure those customers feel taken care of every day. That means: · Owning orders, quotes, and account questions by phone, email, and chat · Building price quotes that win · Selling targeted products and finding ways to grow every account you touch · Solving backorders before the customer knows there's a problem · Working with commercial accounts, state government, schools, and customers buying janitorial/breakroom, furniture, and everyday office supplies You'll fit right in if you have · 3+ years of customer service experience at an office products dealer or wholesaler · A knack for quoting, upselling, and spotting the next opportunity in an account · A quiet, dedicated home workspace and the self-discipline to own your day Bonus points (literally, we like these): Microsoft Office, Thalerus/Vibe, HubSpot, ClickUp, and Claude (AI). If you've used AI tools to work smarter, tell us about it. What's in it for you · $22–$27/hour, based on experience · Bonus incentives tied to KPI performance, plus product spiff promotions · Health insurance and 401(k) · Paid time off and paid holidays. Have 3 or 4 weeks of vacation where you are now? Let's talk. We'd rather keep a great person than stick to a rigid policy. · $10,000 life insurance policy, 100% company-paid · We set you up: computer, monitors, headset, and other gear, plus internet and cell phone allowances · Monday–Friday, 8:30 a.m.–5:00 p.m. U.S. local time zone (Eastern, Central, Mountain, or Pacific), with a 30-minute lunch · Open to candidates anywhere in the U.S., or U.S. nationals living abroad · Flexible start date, so you can wrap up your current role the right way · Room to grow: opportunity for promotion to department lead and more within a growing organization How we work We're spread across the country but in constant contact through Teams calls and chat channels. Expect smart, fun people who collaborate all day, celebrate wins, and treat honesty and accountability as non-negotiable. Dress is business casual for video calls. Your commute is down the hall. How to apply Apply right here with your resume, and include your email address and phone number so we can reach you. Then complete our culture survey at IQ Total Source (You will want to select all that apply to you, as that will allow us to know you better.) Come be part of an exciting, growing company. Bring your experience home. IQ Total Source LLC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available throughout the hiring process.