Customer Service Representative/Call Center Agent Location: Remote Duration: Long-term Rate: DOE US Citizens, GC, EAD (H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Essential Job Functions: Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner. Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication. Process calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests, and updates account history with results of inquiry to include proper documentation. Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements. Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information. Interfaces with team members, management, and customers in reference to customer service issues. Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management. Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Basic Qualifications: High school diploma or G.E.D. Two or more years of customer service or other telephone experience Experience working with organizational functions and personnel Experience working with fax machines, computer software, and telephone technology Experience working with and skilled in the use of help desk software Other Qualifications: Business and analytical problem-solving skills Communication skills Ability to work independently Ability to follow oral and written directions Please ignore the email in case you are not interested OR overqualified. We have openings with our clients throughout the country that match your job title and skills. I am here to help you in getting your dream job. If you are available and interested PLEASE CLICK ON THE LINK AT THE BOTTOM OF THE PAGE which will subscribe you to our emails and please forward your Resume to me or please call me ASAP at (718) 668-5300. If you do respond via e-mail please include a daytime phone number so I can reach you. If you are not interested, kindly refer anyone who would be interested. We offer great referrals! Thank you in advance! Sincerely yours, Jerom Russel Sr. Recruiter Jerom@Georgiait.com +01 (470) 798-5000 Ext. 1060 (Please send me the resume) Alpharetta GA 30005 www.GeorgiaIT.com Experience: 2 years required