About The Company Fidelity is a leading global financial services corporation dedicated to providing comprehensive investment management, retirement planning, and wealth management solutions. With a strong reputation for customer-centric services and innovative financial products, Fidelity strives to empower individuals and businesses to achieve their financial goals. The company emphasizes a collaborative work environment, continuous learning, and a commitment to diversity and inclusion. Fidelity's core values focus on integrity, excellence, and a passion for helping clients build secure financial futures. As part of its ongoing growth and transformation, Fidelity is investing in talented professionals who are eager to make a meaningful impact in the financial services industry. About The Role We are seeking dedicated and customer-focused Financial Customer Associates (FCA) to join our team at the Covington site. This full-time position offers an exciting opportunity to develop your skills and build a rewarding career in financial services. As an FCA, you will serve as a vital link between Fidelity and our valued clients, helping them navigate their retirement accounts, answer questions, and provide guidance to support their financial well-being. This role is ideal for individuals who enjoy making a positive difference in others' lives through exceptional customer service. The position involves assisting clients with account inquiries, transactions, and providing educational resources to help them make informed financial decisions. Fidelity is committed to investing in your professional growth, offering comprehensive training and ongoing development opportunities.

Qualifications

Minimum of 1 year of customer service experience High School diploma or GED required Excellent communication and interpersonal skills Ability to establish rapport and build relationships with diverse customers Strong listening skills, professionalism, and empathy Adaptability and flexibility to work in various environments, including balancing onsite and remote work Proficiency in navigating basic technology systems and troubleshooting issues Self-motivated team player with high energy and passion for customer service

Responsibilities

Respond to customer inquiries via phone and digital channels regarding 401(k) accounts, including balances, transactions, withdrawals, and loans Provide clear, accurate, and timely information to help clients make informed financial decisions Assist customers with account maintenance and resource access Participate in comprehensive training programs to develop industry knowledge and customer service skills Engage in team activities, well-being support, and career coaching sessions Contribute to a positive team environment by sharing best practices and supporting colleagues Handle a variety of situations and conversations, driving towards suitable resolutions for clients Maintain compliance with regulatory requirements and Fidelity policies

Benefits

Competitive hourly wages with opportunities for overtime based on business needs Comprehensive training and ongoing professional development Health, dental, and vision insurance options Retirement savings plans and financial wellness programs Well-being and mental health support initiatives Paid time off and holiday benefits Opportunities for career advancement within Fidelity Equal Opportunity Fidelity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status. We believe that a diverse workforce enhances our ability to serve our clients and fosters innovation and growth. All qualified applicants will receive consideration for employment without regard to any protected characteristic. Fidelity will not provide immigration sponsorship for this position.