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Customer Support Specialist with German
Company Description:
We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.
At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.
Job Description:- Supporting customers in discovering and using the features of our SaaS platform
- Resolving customer issues via email, chat and phone
- Actively contributing to improving customer service standards
- Identifying root causes of reported issues and collaborating with internal teams to eliminate them
- Creating and maintaining articles for our knowledge base
- Experience in customer-facing roles within SaaS or e-commerce environments
- Strong problem-solving skills and confidence in handling customer requests
- German at a professional working level (spoken and written)
- English at a minimum B2 level
- Ability to explain complex issues in a clear, simple and understandable way
- Skill in translating technical language into everyday, user-friendly communication
Nice to have
Basic knowledge of Postman and APIs
What we offer
- A supportive, experienced team you can always rely on
- Full onboarding and work in a small, close-knit support team
- Employment contract (UoP)
- Multisport card and private medical care
- Fully remote work or hybrid model in Kraków or Warsaw
- Paid on-call duties outside standard working hours, based on a predefined schedule
Experience in customer-facing roles in SaaS or e-commerce; professional German and English at B2; strong problem-solving and communication skills; ability to explain complex issues clearly.
Key Responsibilities
- supporting customers
- resolving issues
- creating knowledge base articles
Skills & Tools
Postman, API
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Kraków or Warsaw
- Languages: German, English
About Autenti
A SaaS platform company focused on customer support and document workflows. — Industry: Information Technology