This is a remote position. About Hiredfy Hiredfy is a boutique nearshore talent agency that connects US companies with pre-vetted, English-fluent professionals from Latin America. We pride ourselves on personal vetting — every candidate is interviewed by a human, no AI keyword filtering. Why Apply? Hiredfy works with fast-growing US companies that care about giving their customers a great experience. We don't always have the perfect role open right now — but we're always looking to connect with talented support and success professionals who are ready for their next opportunity. By joining our Customer Support Talent Pool, you'll be among the first we contact when a role that matches your skills, experience, and career goals opens up. No need to wait for the right posting — let us find you when the right opportunity appears.

Requirements

What The Work Typically Involves

• Answering customer questions through email and chat
• Resolving tickets quickly and escalating complex issues when needed
• Onboarding new customers and following up to make sure they succeed
• Creating and updating knowledge base articles
• Sharing customer feedback with the team to improve the product and service

What Makes a Strong Candidate

• Based in Latin America with reliable internet
• Strong written and verbal English (B2 or higher)
• Previous experience in customer support, customer service, or customer success
• Patient, empathetic, and clear in writing
• Experience with US-based customers or help desk tools is a plus

Benefits

What You'll Get

• The opportunity to work remotely with growing US companies
• Competitive salaries paid in USD — often well above local market rates
• 100% remote — work from anywhere in LATAM
• International exposure and career growth opportunities
• A supportive recruitment process — we're here to help you succeed
• Personal review of your profile by a human — no AI filtering
• Direct communication with the Hiredfy team

How It Works 1. Apply here and tell us about your skills, experience, and what kind of role you're looking for. 2. We'll personally review your profile and keep it in our active database. 3. When a role that matches your background opens up, we'll reach out to you directly — often before the position is publicly posted. By applying, you agree to Hiredfy storing your information to contact you about future opportunities, in line with our Privacy Policy.