About brighthush

brighthush is a trailblazing robotics and automation company that is redefining how businesses operate in the digital age. With a portfolio that spans cutting‑edge robotic solutions, cloud‑native SaaS platforms, and intelligent automation services, we empower enterprises to streamline processes, reduce costs, and unlock new levels of productivity. Our team of more than 80 passionate professionals hails from 12 different countries, bringing together diverse perspectives, cultures, and expertise. At brighthush, we thrive on curiosity, ambition, and a relentless drive to push the boundaries of what’s possible.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a dynamic ecosystem where your ideas shape the future of robotics. We champion a culture of ownership, bold experimentation, and continuous learning. Whether you’re working from our modern office in the heart of Hannover, from a remote location, or in a hybrid setup, you’ll find a supportive environment that values work‑life balance, professional growth, and personal well‑being.

Role Overview

As a Customer Support Werkstudent, you will be the frontline advocate for our clients, ensuring they receive timely, accurate, and empathetic assistance. Your responsibilities will span technical troubleshooting, process optimization, and collaboration with our engineering teams to deliver seamless support experiences. This role is ideal for students who are eager to apply their academic knowledge in a real‑world setting, gain hands‑on experience with Kubernetes, Linux, and REST APIs, and contribute directly to the success of our automation projects.

Key Responsibilities

• Technical Issue Analysis & Resolution: Diagnose and resolve complex technical problems in customer environments, leveraging your knowledge of Kubernetes, Linux, and network protocols.
• Customer Engagement: Provide clear, friendly, and professional support to clients via phone, chat, and email, ensuring a positive experience at every touchpoint.
• Process Improvement: Identify bottlenecks in support workflows, propose enhancements, and implement best practices to increase efficiency and customer satisfaction.
• SaaS Environment Management: Assist in the monitoring, maintenance, and optimization of our cloud‑based SaaS platforms, ensuring high availability and performance.
• Collaboration with Engineering: Work closely with product and development teams to analyze root causes, share customer feedback, and contribute to feature improvements.
• Documentation & Knowledge Base: Create and maintain detailed support documentation, FAQs, and troubleshooting guides to empower both customers and internal teams.
• Reporting & Analytics: Track support metrics, generate reports, and present insights to stakeholders to inform strategic decisions.

Essential Qualifications

• Current enrollment in a university program related to Computer Science, Informatics, or a comparable field.
• Strong analytical mindset with a self‑directed, solution‑oriented work style.
• Excellent communication skills in German (fluent) and English (very good).
• Empathy and a positive attitude when interacting with customers from diverse backgrounds.
• Basic familiarity with Linux operating systems and networking concepts.
• Experience or interest in Kubernetes environments (a plus).

Preferred Qualifications

• Hands‑on experience with RESTful APIs, including authentication, request handling, and response parsing.
• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with CI/CD pipelines and container orchestration.
• Previous exposure to customer support or technical help desk roles.
• Proficiency in scripting languages (Python, Bash, or similar).

Core Skills & Competencies

• Problem‑solving: Ability to dissect complex issues and devise effective solutions.
• Technical literacy: Comfortable learning new tools, platforms, and technologies quickly.
• Time management: Balancing multiple tickets, deadlines, and stakeholder expectations.
• Team collaboration: Working seamlessly with cross‑functional teams in a fast‑paced environment.
• Customer focus: Prioritizing user needs and delivering a high‑quality support experience.
• Adaptability: Thriving in a culture that encourages experimentation and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Werkstudent, you’ll have the chance to:

• Participate in on‑the‑job training sessions covering Kubernetes, cloud architecture, and advanced troubleshooting.
• Attend internal tech talks, hackathons, and innovation workshops to broaden your skill set.
• Shadow senior engineers and product managers to gain insights into product development cycles.
• Contribute to open‑source projects or internal tooling initiatives that have a real impact on our customers.
• Receive mentorship from experienced professionals who are committed to your growth.

Successful candidates often transition into full‑time roles within support, engineering, or product management, leveraging the experience and network built during their time with us.

Work Environment & Culture

brighthush fosters a culture that is:

• Inclusive & Diverse: We celebrate differences in gender, ethnicity, age, religion, sexual orientation, and abilities, ensuring every voice is heard.
• Collaborative: Open communication, cross‑team projects, and shared ownership are at the core of our daily operations.
• Innovative: We encourage bold moves, experimentation, and continuous learning to stay ahead in the robotics space.
• Customer‑centric: Our mission is to deliver exceptional value to our clients, and every team member is empowered to go above and beyond.
• Flexible: Whether you prefer remote work, in‑office collaboration, or a hybrid model, we provide the tools and support to thrive.

Compensation, Perks & Benefits

While specific salary details are tailored to individual experience and academic standing, we offer a competitive hourly rate for Werkstudent positions. In addition to monetary compensation, you’ll enjoy:

• Flexible working hours to accommodate your study schedule.
• Modern office space equipped with state‑of‑the‑art hardware and software solutions.
• Access to corporate benefits, including exclusive employee discounts and perks across a wide range of partner companies.
• Health and wellness programs, such as gym memberships or wellness stipends.
• Regular team events, hackathons, and social gatherings to build camaraderie.
• Opportunities to travel to conferences, client sites, or internal workshops.

How to Apply

Ready to make an impact in the robotics and automation industry? Send us your resume, a brief cover letter outlining your relevant experience, and any projects or achievements that showcase your technical and customer‑service skills. Highlight how you embody the values of ownership, boldness, and continuous improvement that define brighthush.

We encourage applicants of all genders, ethnicities, ages, religions, sexual orientations, and abilities to apply. Diversity fuels innovation, and we are committed to building a team that reflects the world we serve.

Join brighthush Today

As a Customer Support Werkstudent, you’ll be at the intersection of technology and customer experience, shaping the future of automation while building a foundation for a rewarding career. If you’re passionate about robotics, eager to learn, and ready to contribute to a high‑impact team, we want to hear from you.

Apply now and become part of a company that is not just building products, but building the future.