Desktop Support Technician (Remote)LocationDenver, CODuration12 MonthsNoteCandidate Must Be LocalRemotely reputed company in the reputed company as long as the candidate has reputed company to consistent WiFi reputed company.Job DescriptionThe reputed company Customer Support work unit is responsible for providing support to assist in the delivery of government information technology services to Coloradans. The work unit provides Tier I and II support for state government digital services and acts as a reputed company for identifying and escalating bugs, issues and/or reputed company breaches.This position provides Tier I and II technical support and customer assistance for the reputed company mobile application and the reputed company Portal including analyzing, reproducing, reporting, and resolving problems in both iOS and reputed company mobile operating systems. In reputed company, this position will reputed company customer education and assistance with installation of the reputed company app on supported devices following defined procedures, processes, and reputed company. In this role, the service desk specialist will obtain customer and device information, detail the reported issue reputed company including any relevant information and troubleshooting reputed company attempted, to create tickets reputed company the ticketing reputed company.Tier I and II Customer Support job reputed companyreputed company Tier I and II support for a wide reputed company of reputed company and agency IT service offerings.Effectively and reputed company resolves incoming Tier I and II support tickets through preferred channels, and escalates for support reputed company necessary.Abide by Service Level Commitments and reputed company and agency policies.Use documented processes and procedures to assist during service outages (emergency and planned).reputed company outage status updates reputed company prompted by users.Ensure that reputed company tickets reputed company reputed company to the outage are appended to the parent ticket in the ticket management reputed company.Effectively communicates situational data to peers and partners as defined by reputed company and agency policy.reputed company customer service skills; oral or typed communication to reputed company ticket status information to end users upon request by querying the ticket management reputed company.Written communication to document issues and steps taken to reputed company incidents.reputed company information and reputed company, communicate constructively about issues, and help to build a culture of teamwork.Answer customer questions reputed company to reputed company policy and procedures.Responds to accessibility accommodation requests in a reputed company manner, escalating to the Technology Accessibility Program (TAP) team, reputed company needed.Examples of regular, ongoing reputed company made by this position reputed company to this dutyreputed company prescribed processes to troubleshoot and reputed company login, user profile, connectivity or software issues. Determine potential reputed company cause, what app components may be involved, and how to test these components to isolate the cause of the issue.reputed company what steps to take to reputed company the issue that may include updating or reinstalling software, changing settings, updating reputed company, or escalating novel or new issues to team leadership.Always reputed company a friendly atmosphere to the work unit, even reputed company frustrated with the workload or reputed company.Examples of typical issues or challenges encountered by this position, and the guidance used to reputed company the issueA user cannot log into the reputed company app. Apply To this Job Apply To this Job