About brighthush

brighthush is a Fortune 100 leader in the off‑price retail sector, known for delivering high‑quality merchandise at unbeatable prices. With a global footprint that spans North America, Europe, and Asia, we empower shoppers to find style and savings in every aisle. Our culture is built on diversity, collaboration, and a relentless focus on customer delight. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a place where your ideas matter, your growth is accelerated, and your impact is felt across the entire organization.

Why Join brighthush?

At brighthush, we believe that exceptional customer service starts with exceptional people. As a Customer Experience Coordinator, you’ll be the heartbeat of our front‑end operations, ensuring every shopper leaves with a smile and a loyalty program card in hand. This role offers:

• Hands‑on leadership in a fast‑paced retail environment
• Opportunities to mentor and develop a high‑performing team
• Clear career pathways into store management, operations, and corporate roles
• Access to world‑class training programs and leadership development initiatives
• A vibrant, inclusive workplace that celebrates individuality and teamwork

Key Responsibilities

As the Customer Experience Coordinator, you’ll be the frontline champion of our brand promise. Your day‑to‑day duties will include:

• Team Leadership & Coaching: Lead a team of associates at the front of the store, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Engagement: Model outstanding service by greeting shoppers, addressing concerns promptly, and promoting loyalty programs such as brighthush Rewards.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects our merchandising standards.
• Training & Development: Design and deliver training sessions on customer service best practices, POS operation, and product knowledge.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize achievements to foster a high‑energy team culture.
• Operational Excellence: Ensure compliance with labor laws, company policies, and safety protocols; collaborate with management on shrink reduction and inventory accuracy.
• Communication: Serve as the bridge between associates and senior management, relaying priorities, progress updates, and customer insights.
• Continuous Improvement: Identify opportunities to enhance the customer journey, streamline processes, and increase sales through upselling and cross‑selling.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a high‑volume environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, capable of collaborating with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a fast‑moving retail chain with multiple store formats.
• Background in training associates on loyalty program enrollment and upselling techniques.
• Knowledge of labor regulations and safety standards.
• Proficiency in a second language to better serve diverse customer bases.
• Previous exposure to performance metrics and KPI reporting.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a team.
• Problem‑Solving: Quick decision‑making to resolve customer issues.
• Analytical Thinking: Use data to drive improvements in sales and service.
• Collaboration: Work effectively across departments and levels.
• Adaptability: Thrive in a dynamic, ever‑changing retail landscape.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem:

• Structured onboarding that immerses you in our brand, culture, and operational excellence.
• Leadership development programs that prepare you for store management or corporate roles.
• Mentorship from seasoned leaders who share insights and best practices.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Annual performance reviews that align your goals with company objectives.

Work Environment & Culture

Our stores are more than just retail spaces—they’re community hubs where shoppers feel welcome and valued. At brighthush, we celebrate:

• Diversity & Inclusion: A workforce that reflects the communities we serve.
• Collaboration: Open communication channels that empower every voice.
• Continuous Improvement: A culture that encourages experimentation and learning.
• Employee Well‑Being: Programs that support physical, mental, and financial health.

Compensation & Benefits

We offer a competitive hourly rate of $14.00 to $14.50 per hour, with actual pay determined by your experience and skill set. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Paid time off, including holidays, vacation, and sick leave
• Employee Assistance Program (EAP) for mental health support
• Short‑ and long‑term disability coverage
• Life insurance and adoption assistance
• Auto and home insurance discounts through our partner credit union
• Scholarship program for continuing education
• Referral bonuses for bringing top talent into the brighthush family

Location & Schedule

Position based at brighthush Store 0848, Twin Falls, ID. The role requires a flexible schedule, including evenings, nights, and weekends, to meet the needs of our customers and store operations.

How to Apply

Ready to elevate the customer experience and grow your career with a global retail leader? Click the link below to submit your application and join the brighthush family.

Apply to this Job

brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.