About brighthush

brighthush is a trailblazing wedding, event, and destination experience studio that turns moments into lifelong memories. With a passion for storytelling, meticulous planning, and personalized service, we curate unforgettable celebrations—from intimate elopements to grand destination weddings, milestone anniversaries, and corporate retreats. Our mission is to create seamless, meaningful experiences that resonate with every client’s unique vision.

Why Join brighthush?

At brighthush, we believe that exceptional customer experience is the cornerstone of every successful event. As a Remote Customer Experience Associate, you’ll be the first point of contact for our clients, guiding them through every step of their journey. You’ll work alongside a collaborative, creative team that values innovation, integrity, and a relentless focus on client delight.

What You’ll Do

• Client Communication & Relationship Building – Engage with clients via email, chat, and virtual meeting platforms, ensuring timely, clear, and warm communication.
• Scheduling & Timeline Management – Coordinate appointments, vendor meetings, and key milestones, maintaining a master calendar that keeps every event on track.
• Event Detail Coordination – Assist in gathering and organizing event specifications, décor preferences, guest lists, and logistical requirements.
• Record Keeping & Documentation – Maintain accurate, up-to-date client files in our CRM, ensuring data integrity and easy accessibility for the entire team.
• Operational Support – Provide general administrative support, from drafting proposals to preparing client itineraries, ensuring a seamless experience.
• Team Collaboration – Partner with planners, designers, and vendors to resolve issues, share updates, and uphold brighthush’s high standards.

Essential Qualifications

• Proven experience in customer service, event coordination, or a related field.
• Exceptional written and verbal communication skills.
• Strong organizational abilities with a keen eye for detail.
• Comfortable working independently in a fully remote setting.
• Basic proficiency with online tools (Google Workspace, Microsoft Office, Zoom, Slack, and CRM systems).
• Professional, client-focused mindset with a passion for creating memorable experiences.

Preferred Qualifications

• Experience in the wedding or event industry.
• Familiarity with project management tools (Asana, Trello, Monday.com).
• Knowledge of destination wedding logistics and travel coordination.
• Previous remote work experience in a fast-paced, collaborative environment.
• Basic understanding of AI tools for customer service and data analysis.

Key Skills & Competencies

• Communication Excellence – Ability to convey information clearly and empathetically across multiple channels.
• Time Management – Prioritize tasks, meet deadlines, and juggle multiple client timelines simultaneously.
• Problem Solving – Quickly identify issues and propose effective solutions to keep events on track.
• Adaptability – Thrive in a dynamic environment where priorities can shift rapidly.
• Team Player – Collaborate effectively with cross-functional teams, vendors, and clients.
• Tech Savvy – Comfortable learning new software and tools to streamline processes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Remote Customer Experience Associate, you’ll gain exposure to:

• Full-cycle event planning from concept to execution.
• Vendor management and negotiation strategies.
• Client relationship management and upselling techniques.
• Data-driven decision making using AI and analytics tools.
• Leadership training for future roles in event management or client services.

We provide ongoing training, mentorship, and access to industry conferences, ensuring you stay ahead of trends and sharpen your expertise.

Work Environment & Culture

• Fully Remote – Work from anywhere with a flexible schedule that respects your work-life balance.
• Collaborative Team – Join a supportive, creative community that values open communication and shared success.
• Inclusive & Diverse – We celebrate diverse perspectives and foster an environment where everyone can thrive.
• Innovation-Driven – Embrace cutting-edge technology, including AI tools, to enhance client experiences and streamline operations.
• Continuous Feedback – Regular check-ins, performance reviews, and growth plans keep you aligned with brighthush’s vision.

Compensation & Benefits

Competitive salary range: $45,000 – $65,000 per year, commensurate with experience. In addition, we offer:

• Health, dental, and vision insurance (including telehealth options).
• Flexible paid time off and holiday schedule.
• Professional development stipend and conference reimbursement.
• Equity or profit-sharing opportunities for long-term contributors.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreat and team-building events.

How to Apply

Ready to elevate client experiences and shape unforgettable moments? Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, we’re more than a studio—we’re a community of storytellers, planners, and dreamers dedicated to turning moments into memories. If you’re passionate about client service, thrive in a remote environment, and want to grow alongside a forward-thinking team, we want to hear from you. Apply today and help us create the next chapter in extraordinary celebrations.