Electronic Trading Support Analyst Location United States – Fully Remote Salary $120,000–$150,000 The Opportunity We are supporting an award-winning FX trading platform provider in the search for a technically strong Electronic Trading Support Analyst with hands-on experience supporting FIX protocol and real-time trading systems. This is an excellent opportunity to join a leading financial technology business, providing technical support for critical trading infrastructure in a fast-paced, client-focused environment. The ideal candidate will have a strong background in technical or production support, with expertise in FIX connectivity, log analysis, Linux environments, and scripting. You will play a key role in investigating complex technical issues, maintaining platform reliability, and delivering exceptional customer support across global markets.

Key Responsibilities

Investigate and resolve technical issues across real-time electronic trading platforms. Troubleshoot FIX protocol connectivity, message flows, and trading system issues. Perform detailed log analysis, identify errors, and conduct root-cause investigations. Use Python or Bash scripting to automate tasks, analyse logs, and improve troubleshooting efficiency. Support RHEL/Linux environments, including command-line operations, process management, and system-level troubleshooting. Manage customer incidents and support tickets through to resolution, providing regular updates and escalating where required. Maintain clear technical documentation and structured handovers across global support teams. Identify opportunities to improve support processes, platform reliability, and the overall customer experience. Essential Skills & Experience FIX Protocol – Hands-on experience supporting FIX connectivity, message flows, and real-time trading systems. Logging & Troubleshooting – Strong log investigation skills, error identification, root-cause analysis, and configuration file management. Python/Bash Scripting – Practical scripting experience for automation, log analysis, and technical troubleshooting. RHEL/Linux Command Line – Strong command-line knowledge, including log analysis, process management, file system navigation, and system-level troubleshooting. Client/Customer Support – At least 2 years' experience in technical support, production support, or a customer-facing technical role, with strong incident management and communication skills. Incident Ownership – Ability to manage tickets, communicate updates, escalate issues, and drive problems through to resolution. Communication & Autonomy – A proactive approach, strong documentation skills, and the ability to work independently across global time zones. Desirable Experience Experience supporting FX trading platforms or financial market technology. Familiarity with real-time trading environments and follow-the-sun support models. Working Requirements Candidates must be comfortable working the required UK time schedule and operating independently within a global support environment, maintaining clear communication and effective handovers across time zones. Ideal Candidate A technically strong support professional with at least 2 years of experience who combines FIX protocol expertise, strong logging and troubleshooting skills, Python/Bash scripting, RHEL/Linux command-line knowledge, and excellent client/customer support capabilities. Core priorities – FIX protocol, logging and troubleshooting, Python/Bash scripting, RHEL/Linux command line, and client/customer support.