About brighthush

brighthush is a pioneering, not‑for‑profit integrated healthcare organization that serves communities across Virginia and northeastern North Carolina. With a patient‑first philosophy, we blend cutting‑edge medical services, technology, and a culture of continuous learning to deliver compassionate, high‑quality care. Our mission is simple yet profound: to improve health outcomes and enrich lives through exceptional service, collaboration, and innovation. At brighthush, every team member is a vital part of this mission, and we believe that outstanding customer service is the cornerstone of a thriving community.

Why brighthush Is the Place to Grow Your Career

When you become part of brighthush, you’re stepping into a forward‑thinking, mission‑driven environment that values every interaction. We empower our employees to grow, learn, and make a tangible difference in the lives of patients and their families. Whether you are just starting your career or looking to refine your customer‑service expertise, brighthush offers a supportive culture, competitive compensation, and a comprehensive benefits package that rewards dedication and hard work.

Key Responsibilities

As a Customer Service Champion, you will be the first line of support for our patients, members, and partners. Your role is critical in shaping the patient experience and ensuring smooth operations across the organization.

• First‑Line Support: Serve as the initial point of contact via telephone, email, and chat, greeting each caller with warmth, professionalism, and empathy.
• High‑Volume Call Management: Handle inbound and outbound calls efficiently, maintaining composure and a consistent level of service even during peak periods.
• Data Accuracy & Security: Accurately record, update, and retrieve patient and member information in secure data systems, ensuring compliance with privacy regulations such as HIPAA.
• Issue Resolution: Resolve member inquiries and concerns, escalating complex issues to the appropriate specialists while maintaining a positive experience.
• Appointment Coordination: Schedule patient services, appointments, and follow‑ups, optimizing provider availability and minimizing wait times.
• Compliance & Security: Maintain strict adherence to regulatory, privacy, and security standards in all interactions.
• Cross‑Functional Collaboration: Work closely with clinical, billing, and operations teams to deliver seamless service and improve patient journeys.
• Continuous Improvement: Contribute to process enhancements by providing feedback on workflows, technology, and customer experience.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of two years of customer service experience, preferably in a healthcare or related environment.
• Proficient data entry skills and experience with scheduling software.
• Strong verbal and written communication skills in English.
• Ability to work independently and as part of a team in a fast‑paced, remote setting.
• Must reside in Virginia or North Carolina and be available for the 8:00 AM–4:30 PM shift.
• Comfortable using multiple computer applications, including Microsoft Office Suite and customer‑relationship management (CRM) platforms.

Preferred Qualifications

• Experience with electronic health record (EHR) systems.
• Knowledge of healthcare billing, coding, or insurance processes.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Demonstrated ability to handle sensitive information with discretion and confidentiality.
• Strong problem‑solving skills and a proactive approach to service improvement.

Core Competencies & Skills

• Customer‑centric mindset with a passion for helping others.
• Excellent organizational and time‑management abilities.
• Adaptability to changing priorities and evolving technology.
• Team collaboration and cross‑departmental communication.
• Attention to detail and commitment to accuracy.
• Resilience under pressure and a positive, solution‑oriented attitude.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative I, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on new tools, compliance updates, and industry best practices.
• Clear career pathways into senior customer‑service roles, operations management, or clinical support positions.
• Leadership development workshops and cross‑functional project assignments.
• Tuition reimbursement for accredited courses that align with your career goals.

Work Environment & Culture at brighthush

brighthush fosters a culture of respect, transparency, and innovation. Our remote teams enjoy:

• Flexible scheduling options within the core 8:00 AM–4:30 PM window.
• Regular virtual team huddles, social events, and wellness initiatives.
• Access to cutting‑edge technology and a user‑friendly digital workspace.
• A supportive manager who values open communication and continuous feedback.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

We offer a competitive salary range of USD 42,952–64,022 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• 401(k) plan with company matching to help you build long‑term financial security.
• Generous paid time off (PTO) and holiday schedule to maintain work‑life balance.
• Comprehensive health, dental, and vision insurance plans.
• Retirement plan options and financial wellness resources.
• Generous parental leave policy to support new parents.
• Employee assistance program (EAP) for personal and professional support.
• Wellness stipend and access to virtual fitness classes.

How to Apply

Ready to make a difference in the lives of patients while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

Closing Statement

At brighthush, we believe that every call, every email, and every interaction shapes the experience of our patients and their families. As a Customer Service Champion, you’ll be at the forefront of that experience—delivering empathy, efficiency, and excellence. If you’re passionate about service, eager to grow, and ready to join a purpose‑driven organization, we invite you to apply today. Together, we can build healthier communities and brighter futures.