Epic Principal Trainer - Refuel Program Location: Dallas, TX Project: Epic Refuel / Optimization MUST BE ABLE TO TRAVEL AS NEEDED, Program is set for once per month currently though our PTs are traveling slightly less than that. On-site for Go-Lives (2) also required. Positions: 3 Principal Trainers We are seeking three experienced Epic Principal Trainers to support a large-scale Epic Refuel initiative in Dallas. Each Principal Trainer will own training activities within a designated Epic application area while partnering across application, operational, and training teams to support workflow optimization and adoption. We are hiring one Principal Trainer for each area: HIM / Identity Cadence / Prelude / Referrals Professional Billing (PB)

Responsibilities

Lead training activities for the assigned Epic application area throughout the Refuel initiative. Evaluate existing Epic curriculum and identify content requiring updates, redevelopment, or optimization. Develop and maintain instructor-led curriculum, eLearning, tip sheets, job aids, workflow documentation, and other end-user materials. Partner closely with Epic analysts and operational SMEs to understand Refuel changes and translate updated workflows into effective training. Maintain and update Epic training environments, exercises, scenarios, and supporting content. Assess the training impact of application, workflow, and process changes within the assigned application area. Deliver instructor-led and virtual training to end users where needed. Support testing and validation to ensure training materials accurately reflect current system workflows. Assist with training readiness, communications, adoption, and go-live preparation. Gather end-user and stakeholder feedback to continuously improve curriculum and training effectiveness. Serve as the primary training SME for the assigned Epic application area.

Required Qualifications

Previous experience as an Epic Principal Trainer or comparable Epic training professional. Strong hands-on experience developing, maintaining, and delivering Epic curriculum. Epic certification, accreditation, or significant training experience within one of the following areas: HIM /Identity, Cadence / Prelude / Referrals, Professional Billing (PB) Experience supporting Epic implementations, upgrades, optimization efforts, Refuel programs, or significant workflow changes. Experience partnering directly with Epic application analysts, operational SMEs, clinical/business stakeholders, and project leadership. Ability to understand complex Epic workflows and translate them into clear, practical training for end users. Strong communication, facilitation, documentation, and organizational skills.