Description: Onsite in Washington, DC Our client seeks an Executive / VIP Desktop Support Technician to deliver white glove support for senior leaders and their staff. The role will diagnose and resolve Windows, macOS, mobile, and conference technologies, manage hardware and software deployments, and maintain accurate ServiceNow documentation. You will support Office 365, VPN, Active Directory, remote tools, and VTC setups while handling rotating shifts and on-call coverage at the Department of Transportation headquarters. Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $35.00 to $40.00/hr. w2 JN -052026-106962 Responsibilities:

• Provide white glove VIP technical support to Political Appointees, Senior Executives, and Administrative Assistants.
• Diagnose and resolve issues for PCs, laptops including Dell, MacBooks, mobile devices, software applications, telecommunications, and local network connectivity.
• Perform general IT maintenance tasks and resolve moderately complex problems.
• Recommend hardware and software solutions, including new product acquisitions and upgrades.
• Conduct user training on basic and specialized applications.
• Create, update, and resolve documentation for support tickets in ServiceNow.
• Image and deploy new machines and install new software.
• Provide remote tool support and assist with conference room and VTC setups.
• Troubleshoot wireless and support iPhones and iPads.
• Support rotating shifts and participate in an on-call rotation for nights and weekends.

Experience Requirements:

• Minimum 3 years of desk-side support experience troubleshooting complex end-user hardware and software issues.
• Mid-level proficiency with Microsoft Windows 10 and 11.
• Experience supporting MacBooks and troubleshooting macOS.
• Installation and configuration of new machines in a Windows environment.
• Experience with Office 365, VPN, and Active Directory.
• Remote support tool experience.
• Conference room and VTC setup experience.
• Wireless troubleshooting and support for iPhones and iPads.
• General knowledge of smart cards and PIV cards.
• Familiarity with ServiceNow and Bomgar (preferred).
• Exceptional communication and strong customer service orientation.
• Ability to multitask, manage time, and organize scheduling effectively.
• Problem-solving and critical thinking skills.
• Ability to work on-site 5 days per week, wear professional attire, and cover rotating shifts with on-call one week per month.

Education Requirements:

• High School Diploma and 3 years of desk-side support experience, or 4 additional years of related experience in lieu of a diploma.

Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: · When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. · Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact fraud@eliassen.com. About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!