Welcome to brighthush: Where Exceptional Service Meets Innovative Growth

At brighthush, we believe that every client interaction is an opportunity to create lasting value. As a global leader in customer experience solutions, we empower businesses to deliver seamless, personalized service across digital and physical touchpoints. Our mission is to transform ordinary support into extraordinary relationships, and we’re looking for a dedicated Customer Care Coordinator to join our dynamic, fully remote team.

Why brighthush?

When you work with brighthush, you’ll experience:

• A culture that celebrates curiosity, collaboration, and continuous improvement.
• Access to cutting‑edge tools and AI‑powered platforms that streamline workflow and enhance client satisfaction.
• Opportunities to shape the future of customer experience, from process design to technology integration.
• A commitment to work‑life balance, with flexible schedules and a fully virtual environment.

Position Overview

As a Customer Care Coordinator, you will be the linchpin between our clients and the internal teams that deliver our services. Your role will involve managing inquiries, coordinating schedules, and ensuring that every client feels heard, valued, and supported throughout their journey with brighthush.

Key Responsibilities

• Client Liaison: Serve as the primary point of contact for all client inquiries, providing timely, accurate, and professional responses.
• Service Coordination: Collaborate with cross‑functional teams (Sales, Operations, Technical Support) to schedule services, track deliverables, and manage follow‑ups.
• Communication Excellence: Draft clear, concise updates and next‑step communications via email, chat, and project management tools.
• Data Integrity: Maintain meticulous records of client interactions, requests, and resolutions in our CRM system.
• Process Optimization: Identify bottlenecks in client workflows and propose improvements to enhance efficiency and satisfaction.
• Quality Assurance: Monitor response times and resolution rates, ensuring that all metrics meet or exceed company standards.
• Team Collaboration: Participate in weekly huddles and strategy sessions to share insights and align on client priorities.

Essential Qualifications

• Communication Mastery: Exceptional written and verbal communication skills, with the ability to tailor tone to diverse audiences.
• Organizational Excellence: Proven ability to juggle multiple tasks, prioritize effectively, and meet tight deadlines.
• Remote Work Proficiency: Comfortable working independently in a virtual environment, with strong self‑discipline and time‑management.
• Tech Savvy: Proficient with email clients, instant messaging platforms, and cloud‑based project management tools (e.g., Asana, Trello, HubSpot).
• Detail Orientation: Meticulous attention to detail, ensuring accuracy in all client records and communications.
• Problem‑Solving Mindset: Ability to anticipate client needs, troubleshoot issues, and propose proactive solutions.

Preferred (Not Required)

• Prior experience in customer service, support, or coordination roles within a SaaS or service‑based industry.
• Interest in travel, hospitality, or event‑related services—an asset for understanding industry‑specific client expectations.
• Familiarity with AI‑driven support tools, such as chatbots or automated ticketing systems.

Skills & Competencies

• Strong interpersonal skills and a genuine passion for helping others.
• Adaptability to changing priorities and a fast‑paced environment.
• High emotional intelligence, enabling empathy and effective conflict resolution.
• Analytical mindset, with the ability to interpret data and translate insights into action.
• Team player who thrives in a collaborative, cross‑functional setting.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. As a Customer Care Coordinator, you’ll have the chance to:

• Progress into senior client success roles, such as Account Manager or Client Success Lead.
• Take on project management responsibilities, overseeing end‑to‑end client engagements.
• Participate in leadership training programs that sharpen strategic thinking and decision‑making.
• Attend industry conferences, webinars, and workshops—many of which are fully reimbursed.
• Contribute to internal knowledge bases, creating best‑practice guides that benefit the entire organization.

Work Environment & Company Culture

Our remote-first culture means you can work from anywhere—whether that’s a cozy home office, a bustling coffee shop, or a serene beach. We provide:

• High‑speed internet stipend to ensure reliable connectivity.
• Monthly virtual team‑building events and quarterly all‑hands meetings.
• Access to a digital wellness platform, offering meditation, fitness, and mental‑health resources.
• A supportive community of peers who value transparency, feedback, and mutual growth.

Compensation & Benefits

We offer a competitive salary range of $40,000 – $70,000 per year, commensurate with experience and performance. In addition, you’ll enjoy:

• Full health, dental, and vision insurance coverage.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonus program.
• Annual performance bonus potential.

How to Apply

If you’re passionate about delivering exceptional client experiences and thrive in a remote, collaborative setting, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Care Coordinator role at brighthush.

Ready to join a team that values innovation, empathy, and growth? Click the link below to apply now.

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Data Privacy & AI Transparency

We may use artificial intelligence tools to streamline the hiring process—reviewing applications, analyzing resumes, and identifying potential inconsistencies. These tools support our recruitment team but do not replace human judgment. Final hiring decisions are made by our experienced hiring managers. If you have questions about how your data is processed, please contact our HR team.