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Job Description

We are seeking a proven Program Management Supervisor who will serve as the primary point of contact for complex Healthcare customers that use one or more of the UPS portfolio offerings. The individual will support performance reliability and execution, promote customer retention and growth, and foster a differentiated customer experience with UPS.

Key Responsibilities

Conduct short- and medium-term project management Provide client advocacy and critical issue resolution Support compliance collaboration, risk mitigation, process improvement, and other value-added service Oversee standard operating procedures (SOPs), manage statements of work (SOWs), and support other operational and technical engagements Coordinate and deliver regular reporting Drive quantified value for our customers Facilitate internal and external meetings Understand UPS Healthcare offerings, products and services

Qualifications

Effective written and verbal communication skills Demonstrated ability to collaboratively work with customer service, operational, technical, quality, financial and other functional teams Proficient in Microsoft Office applications Ability to analyze data and translate insight into recommendations Bachelor’s degree or 5+ years of equivalent experience Healthcare Logistics Distribution experience preferred Compensation & Benefits Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,172/year to $103,620/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Other Criteria UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Additional Information For Internal Candidates This job is a grade 202 Location: Remote Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.